Npower.....ongoing issue! 4 years now!!! Advice!

DragonQ

Becky_Bloomwood wrote: »

As i mentioned in the post, i have made some one off payments but they won't allow me to make one of payments online anymore.

Right, this is obviously a problem. It sounds like you've tried to sort out a repayment schedule and they won't co-operate, which is obviously agitating.

Becky_Bloomwood wrote: »

Also, as mentioned my husband lost his job and set up his own business and I have had to become a full time carer to a disabled child so unable to work so putting aside £100 a month, not knowing when/if it would be sorted wasn't a priority! It's always said on here that you pay your mortgage and council tax first - things you can lose your house over!! and obviously food is a high priority.

Well if you knew you were spending it but didn't have the money then things needed to change in terms of your income and expenditure. Sure, council tax and mortgage/rent comes first but not much else comes before energy bills - what would you have done if you got cut off?

I understand that they've not been very co-operative but is there nothing you could've done in the last 4 years to be able to set aside more money for these bills you knew you'd have to pay?

Becky_Bloomwood wrote: »

Like i said, i have made random payments - when they let me - but when they demanded i pay £200 to set up a direct debit that i didn't have there wasn't a lot i could do! By that point i was 2 months into my contract with them, having been quoted £96 a month and having paid £145 in the first month so how could i owe £200?

Was it winter? If so, it's very possible you'd used £345 in two months if your average for the year was £96pm. Did you not ask them for a bill with the breakdown of charges?

Markie11

My partner works in the prepayment department for Npower, however I will point out from the beginning that this scenario will be similar across all energy suppliers, not just Npower. It seems as though this particular case is similar to some of the cases she deals with on a daily basis, people not taking responsibility for their usage.

Npower, as a whole, are not rated very well in terms of customer service which they are taking steps internally to address the issues (from what I'm told). Based upon what you have mentioned, it sounds as though Npower have admittedly taken part responsibility but you need to as well. I'm not here to defend Npower but it seems again that people will not take responsibility for themselves.

People are not trying to be nasty to you, but people will help those who are genuinely trying help themselves. It just seems as though you have shirked responsibility and are trying to blame Npower for the whole situation. I really do feel for you with your personal circumstances but that is not Npower's problem. Often a bit of compassion does help but Npower are not wholly to blame.

In terms of 'choice' of payment method, I'm not sure it should even be a choice. Why should Npower or any other company give you credit? Try going to Tescos or Sainsburys, take your shopping to the till and take it away using an IOU.

Becky_Bloomwood_2

Just to update you all, the fantastic guy at Npower dealing with my case now has finally sorted something so i can pay for my usage for the electric without having the meters fitted (which would involve ripping out my kitchen due to stupid location of meter). He has managed to put it in place for me to pay £54 a month towards the electricity debt as well as £104 a month towards usage - i have to phone every 2weeks with meter readings for 3 months to calculate the usage but £104 a month for now is fine.

The gas is still as was - pre payment with an amount coming off of the debt each week.

Regarding compensation - that is still being looked at and reviewed. They have confirmed that as i have contacted them so many times over the years to sort my account out and they have failed every time to help me and get it set up properly that they will compensate me.

I have never tried to ignore my responsibility for my bill/usage. I have continually tried to arrange to pay it. However, NPower have past me from one person to the next and no one has been able to sort it.

I am glad to have finally go it sorted. Thanks to everyone who sent me supportive messages.

:-)

nPower

Becky_Bloomwood wrote: »

I switched from eOn to Npower using uswitch site (end 2008/early 2009). We had been given a quote of £96 a month for dual fuel, were paying £120 with eOn so welcomed the saving......

Hi Becky_Bloomwood,

I've read through your post and there's some bits that are a little unclear.

It also seems that you haven't been making any regular payments towards your energy use for the last 4 years and you cancelled your direct debit when you first joined. You have a responsibility as a consumer of energy to pay for what you are using.

It may be worth you speaking to our energy efficiency team for free on 0800 02 22 20 or 0330 100 8620 from a mobile, or you can find lots of great information here: http://www.npower.com/home/help-and-support/energy-efficiency/?bcsi_scan_EEC049581022EE5A=fqV0qJuhoBlMA6BeOguUwIwXcyEHAAAACfDsCA==

In the mean time, if you'd like me to see if there's anything more we can do for you, pop me an email to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL]

Best wishes,

Adam

Mozzanov

Becky_Bloomwood wrote: »

Just to update you all, the fantastic guy at Npower dealing with my case now has finally sorted something so i can pay for my usage for the electric without having the meters fitted (which would involve ripping out my kitchen due to stupid location of meter). He has managed to put it in place for me to pay £54 a month towards the electricity debt as well as £104 a month towards usage - i have to phone every 2weeks with meter readings for 3 months to calculate the usage but £104 a month for now is fine.

The gas is still as was - pre payment with an amount coming off of the debt each week.

Regarding compensation - that is still being looked at and reviewed. They have confirmed that as i have contacted them so many times over the years to sort my account out and they have failed every time to help me and get it set up properly that they will compensate me.

I have never tried to ignore my responsibility for my bill/usage. I have continually tried to arrange to pay it. However, NPower have past me from one person to the next and no one has been able to sort it.

I am glad to have finally go it sorted. Thanks to everyone who sent me supportive messages.

:-)

Glad to know you are finally getting somewhere. Your usage for electricity seems to be very high. Are you sure it's normal for you or maybe a faulty appliance (or very energy inefficient)? Do you have electric heaters in some rooms? Sorry if I missed something pertinent (I did try to read every post you made, but I'm not quite with it today due to lack of sleep).