Problem with BT Openreach

mattyprice4004

costingbunny wrote: »

Sorry I didn't realise I had posted in this thread - thanks for being so 'nice'?!

Just trying to help - people may see the title and not view the thread, when they could have had something similar themselves.

Sounds like they made a hash of it though, I wouldn't be impressed either.

chanz4

costingbunny wrote: »

Hi
Not sure if you can help but I am making a complaint regarding a line I had fitted this morning. I have had a generic response and a reference but just wondered if you could help generally?
The engineer called (without any prior notice which I had requested but luckily I was in - the service is for TalkTalk so guessing that it not a BT issue). The engineerg advised she needed to do some drilling but could put the line in so I left her to it - when she had called me in after installation she has put the socket box in the most stupid place - halfway up a wall and not near a plug socket. I assumed (wrongly) she would use common sense for the location? Also, when I left to go to work I noticed that there is a big chunk of render missing where she has drilled into the front of the house and the wire is just sticking out and not sealed in properly. I want them to come back out and put the socket box in an appropriate place and sort out or compensate me for the damaged render. I have photos if this helps - do you think BT will help me?
Ta

BT and Bt openreach are seperate, however you need to make a complaint to talktalk

Jerboam96

I have recently had a run in with BT over poor Broadband speed. Back in April the speed dropped dramatically to 250kbs. I began the process of calling BT each call taking 30 minutes and involving various operations some involving a screwdriver. At the end of this process it was deemed necessary to send an engineer hooray! The engineer duly turned up fitted a new faceplate cut all wires to extensions in my property and left me with much faster Broadband. I was overjoyed until I checked my BT account online found I had been billed £99 for the work carried out. On speaking to BT I was informed they had carried out a home improvement slicing off my extensions and fitting a new faceplate. Apparently the engineer was not obliged to inform me that he was carrying out an operation that would result in a charge. I sense there has been a sea change at BT and the engineers are now expected to turn in a profit too. I really feel now that I should take my business elsewhere but will I benefit. Especially if I have problems with my broadband in the future. It seems wrong that Openreach have one scale of charge regardless of the problem. It also appears that the customer is now responsible for covering the cost of fair wear and tear and updating equipment within their property. I am intrigued to wonder what would happen if my home hub developed a fault.

chanz4

Jerboam96 wrote: »

I have recently had a run in with BT over poor Broadband speed. Back in April the speed dropped dramatically to 250kbs. I began the process of calling BT each call taking 30 minutes and involving various operations some involving a screwdriver. At the end of this process it was deemed necessary to send an engineer hooray! The engineer duly turned up fitted a new faceplate cut all wires to extensions in my property and left me with much faster Broadband. I was overjoyed until I checked my BT account online found I had been billed £99 for the work carried out. On speaking to BT I was informed they had carried out a home improvement slicing off my extensions and fitting a new faceplate. Apparently the engineer was not obliged to inform me that he was carrying out an operation that would result in a charge. I sense there has been a sea change at BT and the engineers are now expected to turn in a profit too. I really feel now that I should take my business elsewhere but will I benefit. Especially if I have problems with my broadband in the future. It seems wrong that Openreach have one scale of charge regardless of the problem. It also appears that the customer is now responsible for covering the cost of fair wear and tear and updating equipment within their property. I am intrigued to wonder what would happen if my home hub developed a fault.

They do normaly say if the problem is your internal, you will be charged. And as its fixed its linked it to your internals

macman

If the fault was caused by your extension wiring then yes, it is always chargeable.
Which is why you were advised to do a simple test from the master socket test socket first, which does indeed involve wielding a screwdriver to remove the master socket cover to access the test socket..

digitaly

Openreach it's a scam compamy! I work for them!!!