Littlewoods-why offer next day delivery

shakeitright
shakeitright Posts: 159 Forumite
in Praise, vent & warnings
when you cant deliver.Ordered a laptop for birthday present,paid the delivery charge and on the day its due to be delivered,it hasnt even been dispatched.If you cant do what you offer then why offer the service in the first place.not happy.

Comments

  • battleborn
    battleborn Posts: 516 Forumite
    shakeitright wrote: »
    when you cant deliver.Ordered a laptop for birthday present,paid the delivery charge and on the day its due to be delivered,it hasnt even been dispatched.If you cant do what you offer then why offer the service in the first place.not happy.

    Cancel your order in protest.
  • Littlewoods
    Littlewoods Posts: 160 Organisation Representative
    shakeitright wrote: »
    when you cant deliver.Ordered a laptop for birthday present,paid the delivery charge and on the day its due to be delivered,it hasnt even been dispatched.If you cant do what you offer then why offer the service in the first place.not happy.

    Hi Shakeitright,

    We're very sorry to hear that your laptop was not delivered on the estimated date. If you would like to drop us an email at Help@littlewoods.co.uk we will be able to look into this delivery and advise further.

    Many Thanks

    Dave
    Littlewoods Help Team
    “Official Company Representative
    I am the official company representative of Littlewoods MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • shakeitright
    shakeitright Posts: 159 Forumite
    Are you the same littlewoods rep that replies on Twitter,if so you already have the details.
  • bod1467
    bod1467 Posts: 15,214 Forumite
    Is it in the small print that Next Day means "the day after we decide to ship it then you will receive it"? ;)
  • shakeitright
    shakeitright Posts: 159 Forumite
    received your reply,word for word the same reply as from the twitter rep.If you dont have the stock why are you still offering next day delivery on this item on your website?
  • battleborn
    battleborn Posts: 516 Forumite
    shakeitright wrote: »
    received your reply,word for word the same reply as from the twitter rep.If you dont have the stock why are you still offering next day delivery on this item on your website?

    Probably because the website is administered by a contract company, and there has been no communication or lack of to them to remove such items.

    It comes down to human error (lazyness)
This discussion has been closed.
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