Closed Account - 9 Months Later Payment Taken

murph_avfc

Morning all,

Looking for some clarification on the rules if someone better educated than me on the matter wouldn't mind?

I successfully blasted off my outstanding balance on my Tesco Credit Card in January 2012.

October 2012 - Those pesky peeps at More Than Pet Insurance auto-renewed my policy (I had since moved house and guess this was one company I forgot to tell!) No problem with More Than on this, except if I had been less of a doughnut, I wouldn't have been paying 2 Kitty Insurance policies!

Tesco are stating, that they have to honor "subscriptions" for up to 18 months after the account is settled. Could someone kindly:

A. State if this is true.

and if so

B. Point me in the direction of the correct wording of it all - just so I am aware. A google search brought up nothing.

Many thanks! :beer:

StuC75

yes it happens, google 'Continuous Payment Authority'

Most insurance setup forms state when making payment that they will hold card details for purpose of allowing automatic renewals - with some kind of 'opt out' available to prevent that happens.. Companies would say its to protect the customer from cover lapsing -e.g car insurance if you didnt advise regarding renewing and had accident \ pulled for no insurance..

http://www.guardian.co.uk/money/2012/feb/24/continuous-payments-authority-know-your-rights

bengal-stripe

You have given a Continuous Payment Authority and never cancelled the contract when renewal was due:

http://www.oft.gov.uk/business-advice/treating-customers-fairly/cpa-principles/#.UYDRK6LA4ng

Hopefully you have cancelled now!

murph_avfc

bengal-stripe wrote: »

You have given a Continuous Payment Authority and never cancelled the contract when renewal was due:

http://www.oft.gov.uk/business-advice/treating-customers-fairly/cpa-principles/#.UYDRK6LA4ng

Hopefully you have cancelled now!

I will be doing shortly!

Frustrating, I've been paying twice for the same cat!

Good-o Tes er...co. Have agreed to refund the interest and charges and enter into a realistic repayment plan. :j

StuC75

More important check what the credit card company have done to your credit file..

murph_avfc

StuC75 wrote: »

More important check what the credit card company have done to your credit file..

6 recorded non-payments.

The letters were going to my fathers address (house is empty).

Lesson learnt should I ever move house again, Royal Mail re-direct don't rely on me remembering everyone!

Will be asking them, if they are to refund the charges, to adjust.

Already in a DMP mind, so the old credit file wasn't looking pretty in the first place.