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RYANAIR Problems with name input

zaksmum
zaksmum Posts: 5,529 Forumite
Part of the Furniture 1,000 Posts Combo Breaker
in Overseas holidays & travel planning
After a neighbour had problems with Ryanair following misspelling of her surname when booking online, I was surprised to hear my sister's gripe about something similar.

She booked flights for herself and her partner who have different surnames. When she got to the payment part, she didn't notice that the surname of the second adult had automatically changed to that of the first adult.

She called Ryanair as soon as the email confirmation came through - she noticed immediately that the name of the second adult was wrong. Ryanair were most unhelpful but eventually waived the £110 name change fee.

She did a bit of googling and found quite a few incidences of people complaining that this had happened to them. The second adult surname had changed to the first adult surname on the payment page.

Has this happened to anyone else on here?

Comments

  • Bob_the_Saver
    Bob_the_Saver Posts: 5,610 Forumite
    Nope...........................

    Auto fill on you browser perhaps.
  • budgetflyer
    budgetflyer Posts: 5,949 Forumite
    Must be Autofill as Bob says. Ive booked lots and lots of Ryanair flights and never had this problem.
  • Delree
    Delree Posts: 540 Forumite
    Part of the Furniture 500 Posts Combo Breaker Debt-free and Proud!
    I book with Ryanair a lot and this has never happened to me either, never.
  • zaksmum
    zaksmum Posts: 5,529 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Yes but have you booked for different surnames though?
  • jpsartre
    jpsartre Posts: 4,091 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I have on several occasions. It's 99% certain that this is an autofill problem.
  • Bob_the_Saver
    Bob_the_Saver Posts: 5,610 Forumite
    zaksmum wrote: »
    Yes but have you booked for different surnames though?

    Yep..........................
  • Delree
    Delree Posts: 540 Forumite
    Part of the Furniture 500 Posts Combo Breaker Debt-free and Proud!
    zaksmum wrote: »
    Yes but have you booked for different surnames though?

    Absolutely, most times in fact because I travel for work and book for my boss who comes with me most times.

    I'm afraid you've been auto-filled.
  • Dogger69
    Dogger69 Posts: 1,183 Forumite
    zaksmum wrote: »
    Ryanair were most unhelpful but eventually waived the £110 name change fee.

    It sounds like they couldn't have been more helpful!
  • jpsartre
    jpsartre Posts: 4,091 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Dogger69 wrote: »
    It sounds like they couldn't have been more helpful!

    Haha, that's what I thought as well although some people will just look for things to complain about I guess :)
This discussion has been closed.
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