Laptop stuck on screen and keyboard unresponsive.

Echo23

Hi, Please can anyone help me? I have an Advent Monza V100 laptop which is only 3 months old. Its been fine up to now but today has gone faulty. The laptop turns on and shows the Advent logo then goes onto the screen with the wallpaper and time but won't go any further (onto windows 8). None of the keys nor the mousepad are responding so the screen is just stuck. Help please. x

NiftyDigits

Won't asked you what possessed you....

Look here

Oblivion

NiftyDigits wrote: »

Won't asked you what possessed you....

Look here

Love the pictures of the spanner on the keyboard and the tweezers on the hard disc ... :rotfl:

closed

does it do the same if you power off by holding down the power button for 10 seconds first, does safe mode work, press F8 after switching on

Echo23

I've looked on there but can't seem to find anything relevant. I'm not very technical minded I'm afraid. As for the computer choice it was a cheap option for my 9 year old daughter. I appreciate that it isn't the best make but didn't expect it to be broken in under 12 weeks. They have a technical helpline but its £1.50 per minute. Daylight robbery.

Echo23

F8 isn't responding. None of the keys are. All I can do is switch on and off using the power button. x

closed

are you pressing it in time, straight after boot, and did you do the hold down the power button

do you have the recovery disc

Echo23

Yes I've held down the button and tried the F8 when it powers up but still nothing. I don't think I have a disc. There's a wallet with two blank discs in it which I was supposed to make a physical backup of the built in recovery solution. I so wish I'd read this before.

closed

got an external usb keyboard to try?

does capslock light up when pressed

do you need to recover any data?

try holding down shift and F8 instead of F8 at boot

does control alt del do anything after it's started up

got a manual that mentions factory restore procedure?

Stooby2

How long have you left it in that state? Occasionally mine throws a wobbler and sits there in a similar state for anything up to five minutes. Plug it in, switch it on, go have lunch or something and see if it's still the same. If it is, then you'll have to try some of the options in the posts above.

alanrowell

Unplug from the mains, take the battery out, sleep on it and see how it is in the morning.