We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Barclays - Wrong account details
jasondoes1
Posts: 1 Newbie
I had a barclays account for 14 years, in 2010 I moved address and asked barclays to update my address.
In their wisdom they updated me to the wrong adress, I have been in branch and asked for it to be corrected and witnessed the clerk doing the change, yet it changes back. I have made numerous calls to customer services to change it and promises that it has been updated seem to come yet it still has the incorrect address on.
I stopped using the account in 2011 and changed banks to get away from the problem, and because I did not use the accounts they were closed, this was confirmed to me by a counter assistant in my local branch.
Now on my credit file there is a small default on the account, for something that I am not aware of, yet when i try and call to discuss they wont speak to me as the address on their system differs to what I say. I have had no correspondence as its obviously all going to the wrong address. If i go into a branch they are unable to help as they cant trace my account from the ID i have. I dont have any of the bank cards as these were swallowed by self service tills when I tried to establish what was going on.
Any ideas how I can get this changed. I want to get a copy all the details barlcays hold for me but I cant make the request as the details will go to the wrong account.
Any ideas ?
In their wisdom they updated me to the wrong adress, I have been in branch and asked for it to be corrected and witnessed the clerk doing the change, yet it changes back. I have made numerous calls to customer services to change it and promises that it has been updated seem to come yet it still has the incorrect address on.
I stopped using the account in 2011 and changed banks to get away from the problem, and because I did not use the accounts they were closed, this was confirmed to me by a counter assistant in my local branch.
Now on my credit file there is a small default on the account, for something that I am not aware of, yet when i try and call to discuss they wont speak to me as the address on their system differs to what I say. I have had no correspondence as its obviously all going to the wrong address. If i go into a branch they are unable to help as they cant trace my account from the ID i have. I dont have any of the bank cards as these were swallowed by self service tills when I tried to establish what was going on.
Any ideas how I can get this changed. I want to get a copy all the details barlcays hold for me but I cant make the request as the details will go to the wrong account.
Any ideas ?
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.1K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards