Insurance company cancelled my existing insurance due to address change.

ambsinuk

Hi all,

Need some quick advise from the experts here. I have recently moved address on the 12th of April. However, I could not contact the Car insurance people. I was constantly leaving messages on their website for a call back without any luck. However, this is not the issue. I rang them today and told them about the address change. They took all the details from me and put that in the system. The system then said that they cannot insure me because the area I moved to is a category D or type D area (The area is posh with secure building and parking). They said they will waive off my £50 cancellation fee and give me 10 days to look for a new insurance. I do not know what to do. I asked them about my NCB (Will be 5 years in June 13), they said that I will revert back to 4 years and they cannot offer me 5 years no claim bonus.This is wrong and I am flabbergasted and disgusted to the core. What am I supposed to do. Please help! The insurance is Octagon insurance.

Also, please tell me that would my premium of my new policy go up as my policy was cancelled in the mid-term?

Thanks to all in advance.

forgotmyname

I was going to say name and shame but the name says it all really.

You need to check with the new insurer whether a policy cancelled because they wont cover your new postcode counts.

The problem is some may say yes and some may say no. But the wording maybe "have you EVER had a policy cancelled".

Ticking yes to that will put a lot of companies off. But fail to declare it and you may not be covered.

neilmcl

I think it's something like

forgotmyname wrote: »

The problem is some may say yes and some may say no. But the wording maybe "have you EVER had a policy cancelled or refused".

May be worth giving your existing insure a ring to see if they are going to record this as cancellation or refusal on their part rather than simply giving you the option to cancel and find another insurer. If it's the latter then you may not have to declare it to future insurers.

OddballJamie

Have you got any quotes on your new address?
If you're lucky it may come out cheaper with another company and that will make up for the loss of the extra 1 year no claims.
I had a similar experience when I changed cars, my previous car was modified and the insurers wouldn't insure me on my brand new 'standard' car, so I had the outstanding money transferred to a new policy.

InsideInsurance

ambsinuk wrote: »

Also, please tell me that would my premium of my new policy go up as my policy was cancelled in the mid-term?

You buy new insurance within 10 days and then YOU cancel the existing policy thus avoiding the issue of having your insurers cancelling the policy and you having to answer "yes" to the cancelled insurance question.

Ultimately insurers are free to chose where they are willing to insurer and they are being reasonable by waiving their cancellation fee.

As to the NCD, it is unlikely you can do anything about it. You may be lucky and find a sympathetic insurer that will give you 5 years NCD but I wouldnt hold my breath. That said having just bought a new car Mercedes Insurance offered to give me 5 years if I switched my insurance to them "now" rather than waiting until July when I would have hit 5 years again.

maninthestreet

So you haved moved to a more affluent area compared to where you used to live? Normally 'more affluent area' = less risk, from a car insurance persepctive.

InsideInsurance

maninthestreet wrote: »

So you haved moved to a more affluent area compared to where you used to live? Normally 'more affluent area' = less risk, from a car insurance persepctive.

Generally it means different risk.

If you were wanting to steal a car would you go to the rough area where all the cars are 10 years plus fiesta, saxos, escorts etc or do you go to the upper middle class area where they are all under 3 year old SLKs, 3 series, Jags?

You do tend to get more hit and runs and petty vandalism in "rough" areas but also more people dont claim for their losses but in posh areas you get (a) more (attempted) thefts and (b) cost of each claim is massively higher and claims are more common.

Its the old thing, someone key's your rust bucket escort, well it just matches the one on the otherside. Someone keys your brand new Mercedes and not only do you claim but you insist it goes to Mercedes for repair.