Parcel Monkey and DHL

Kua

This is a long story, please bear with me:

I sold a hifi on ebay to a chap in Portugal.

I charged him extra for delivery and sent the package via DHL through Parcel Monkey.

The package had taken a long time to arrive and the recipient chased it up. It transpired that it had not been delivered and was on its way back to the UK, even though the address had been correct.

I had left my number on the package, but no-one had called that. Admittedly it did not have the number of the recipient.

So I refunded the recipient in full.

I then went today to chase it up again with Parcel Monkey. It transpires it went out for delivery again and was received!!!

In the meantime the recipient had bought the hifi elsewhere and no longer requires it.

This has been going on for about six weeks. I'm so utterly annoyed. Chasing it up has wasted a lot of my time and I can only communicate with parcel Monkey via email. They and DPD have generally displayed appaling customer service. But the fact they said it was coming back to me and then it was delivered again is the last straw.

What should I do about the situation.

visidigi

So to clarify. You refunded your buyer before you had the item back?

Sorry but this isn't parcelmonkey's fault. You should have waited until it was returned before refunding.

Kua

visidigi wrote: »

So to clarify. You refunded your buyer before you had the item back?

Sorry but this isn't parcelmonkey's fault. You should have waited until it was returned before refunding.

Yes I did. Quite honestly I felt like I was doing the honourable thing. This chap had had to wait for an age and it was clear he wasn't going to get the package. Why should he be out of pocket? It was my full expectation that the package was coming back to me.

I could cry. Its been such a nightmare!

"Dear Matthew,

The parcel has now been returned to the UK, and return charges of £29.03 have been incurred. Should you want this resent to Spain, you will have to pay the said charges and pay again for the goods to be sent on.

Please let us know how you want to proceed.

Kind regards,
Tessa"

MamaMoo_2

Just an FYI, you may wish to remove personal info like phone numbers