Seller saying item returned to sender.

teabythesea

Hi there,

I have purchased an item for a seller on eBay, and today they have messaged me to say that the item was returned to them and that they will not be refunding me and that I will not get the item unless I pay another £10 postage.

My address on the invoice is totally correct and I receive parcels every day, so it can't be anything my end.

I can open a case on May 3rd, but does anyone know if I will get my money back?

ETA: No attempt to deliver the item has been made.

soolin

teabythesea wrote: »

Hi there,

I have purchased an item for a seller on eBay, and today they have messaged me to say that the item was returned to them and that they will not be refunding me and that I will not get the item unless I pay another £10 postage.

My address on the invoice is totally correct and I receive parcels every day, so it can't be anything my end.

I can open a case on May 3rd, but does anyone know if I will get my money back?

ETA: No attempt to deliver the item has been made.

You cannot know if delivery was attempted, many couriers and Royal Mail seem to 'forget' to leave cards.

However, if you do an INR claim you will get a full refund. Before doing that though tell the seller you would rather have a full refund now, don't just open a case on them without warning, they are probably as frustrated as you.

teabythesea

I have contacted the seller, she is just being totally defensive, and won't provide any proof such as the item that has been returned, proof of postage etc. because the tracking number she has supplied could be for any parcel anywhere in the UK, as the RM website doesn't confirm anything like that.

Looks like I will just have to open a case and leave feedback accordingly, sigh. I really wanted the item!

custardy

teabythesea wrote: »

I have contacted the seller, she is just being totally defensive, and won't provide any proof such as the item that has been returned, proof of postage etc. because the tracking number she has supplied could be for any parcel anywhere in the UK, as the RM website doesn't confirm anything like that.

Looks like I will just have to open a case and leave feedback accordingly, sigh. I really wanted the item!

http://www.royalmail.com/trackdetails

track it here and it should list all the scans
this will/should show the delivery office it was returned from

martindow

custardy wrote: »

http://www.royalmail.com/trackdetails

track it here and it should list all the scans
this will/should show the delivery office it was returned from

I'm not sure if the OP's parcel was sent on a tracked or recorded service - it's not mentioned in the first post.

custardy

teabythesea wrote: »

I have contacted the seller, she is just being totally defensive, and won't provide any proof such as the item that has been returned, proof of postage etc. because the tracking number she has supplied could be for any parcel anywhere in the UK, as the RM website doesn't confirm anything like that.

Looks like I will just have to open a case and leave feedback accordingly, sigh. I really wanted the item!

martindow wrote: »

I'm not sure if the OP's parcel was sent on a tracked or recorded service - it's not mentioned in the first post.

does here though

sequence

I am a seller, and this happens all the time. It's nearly always that the postie didn't bother to leave a card.

forgotmyname

My postman rarely leaves a card also.