There is a problem with my home security system. Should I have to pay for a service c

bmwdriver1

Hello, everyone! This is my first time posting. I hope I'm in the correct forum.

The alarm goes off when I open the front door even though the system is unarmed. I called the company & they told me that I would have to pay for someone to come look at it? Can they charge for this?

Werdnal

Don't know, can't see your contract terms and conditions from here?

Seriously though, do you pay a rental/service/maintenance contract for this system? Is it part of a block? Does it come under the freeholder service charges? Is it a recent installation, still under warranty/guarantee? Do you rent or own the property?

No-one will be able to answer your question as you have not given enough info and we don't have access to any documents you signed!

I suspect, and this is purely conjecture, they will charge youfor the call out and if the fault is proved to be their fault, it will be refunded. If it is down to your misuse or a problem outside their control (power blip etc) then you may be charged, but who knows ...

theartfullodger

Are you a tenant or the owner of the property??

When your bmw goes wrong who do you expect to pay to fix it??

(Not a name I'd use unless I welcomed insults - and yes I did have one once, broken into 5 times in 18 months, never again...).

G_M

bmwdriver1 wrote: »

Hello, everyone! This is my first time posting. I hope I'm in the correct forum.
worth a try here - or try the 'Techie Stuff ' forum.

The alarm goes off when I open the front door even though the system is unarmed. I called the company & they told me that I would have to pay for someone to come look at it? Can they charge for this?

Is this a DIY system you bought from Homebase? Or what?

Is it brand new, or 20 years old?

MUCH more info needed.....

ognum

Do you have a contract if so then just call them out!

bmwdriver1

I've been the house for about ten years. The security system was installed about nine years ago.

bmwdriver1

theartfullodger wrote: »

Are you a tenant or the owner of the property??

When your bmw goes wrong who do you expect to pay to fix it??

(Not a name I'd use unless I welcomed insults - and yes I did have one once, broken into 5 times in 18 months, never again...).

Actually, it's only a car I'd like to have!

bmwdriver1

G_M wrote: »

Is this a DIY system you bought from Homebase? Or what?

Is it brand new, or 20 years old?

MUCH more info needed.....

It's about nine years old. The company that installed it was bought out by the current company. I bought the house about ten years ago.

Sparx

Do you have a contract with the alarm co or pay anyone for the maintenance of the alarm system? If not then I doubt you have it covered, especially if it was installed 9 years ago.

You should think of it just like a dishwasher breaking down that is out of warranty. You would have to call an engineer and pay him for labour & parts to come out and fix it for you!

Werdnal

Unless you pay an ongoing maintenance contract, or the system has a lifetime guarantee, then you will have to pay, probably for call out, the engineer's time and any parts used.

Everything develops faults, and if this is the first time you have had a problem in 9 years, I think you've been very lucky!

What makes you think the suppliers are responsible for the cost of visit and repairs?

G_M

If you don't give full details no one can advise you.

What did you pay for? The hardware? The installation?
Did you get a warranty? How long?
Did you pay for an extended warrenty? How long?
Do you pay an ongoing annual fee? What for?
Are you the owner of the property? Or tenant?


If I tell you I bought a car 9 years ago and now it'sbroken down, can you advise me if the manufacturer should repair it? Of course you can't!