Parcelforce /wex photograhic

Lets_get_sorted

Need some help please .
On Friday morning i ordered from Wex photographic a new camera and paid by credit card i paid an extra £7.50 for Sat delivery as i knew i was in all day .
After checking in the morning at around 9am and seeing it was out for delivery i waited ,by 4.30 pm i checked again on the parcelforce tracking and found that i had signed for it at 1.20pm .
Both parcelforce and Wex were closed so i e mailed both Parcelforce say 2 working days to get a reply ....
Now what do i do now and who is responsible , i need the camera for wednesday morning (fat chance im guessing )

tonyh66

Im guessing your right.
You need to phone WEX first thing tomorrow,good luck

Lets_get_sorted

so parcel farce get the call this morning and they promise to ring back in the hour thats at 8.02 am so at 2.15 i ring them and get no where other than they put the phone down when i said' more !!!!!!!! ' after they said they couldn't phone the driver while i held on the line .
they accept they havent deliverd it although they have a signiture which says they have ??? oh and the depot handle their own complaints procedure ..
WEX on the other hand have been great refunded the sat delivery fee and appologised ,when its not there fault .