My Hermes "hide and seek"

luxor4t

The drop card states "Left at 28". Three doors down and empty.
The tracking states "customer signed for". How?

Packet actually left at 29 - across the road and higher up.

No way to alert Hermes directly that their driver can't read numbers as according to the Hermes website I have to complain to the sender as it is their responsibility.

Woeful.

Taiko

I had one a while back from them "Left at back gate"

I live in a first floor flat with no communal area.

flyingbug

Yesterday I had a Hermes delivery left outside the main door to block of flats where I live
Never even rung the buzzer to my flat to let me know it was outside in the street .Anyone walking by could have taken parcel

marlot

flyingbug wrote: »

Yesterday I had a Hermes delivery left outside the main door to block of flats where I live
Never even rung the buzzer to my flat to let me know it was outside in the street .Anyone walking by could have taken parcel

I had a parcel left on my doorstep when we were on holiday. I was furious - we could easily have been burgled. All they had to do was leave it with a neighbour.

Lovelyjoolz

I had a delivery from My Hermes. They left me a note to say they had put the parcel in the wheelie bin at the end of my drive.

The reason it was at the end of my drive? It was bin day. Of course, the bin was empty by the time I got home.

Called the sender and told them and they sent a replacement out. Where did My Hermes leave that? Yup, in the same bin, again on bin day. :rotfl:

Luckily my OH was on early finish that day and beat the bin men to it!!

My Hermes = Numpties!

claire5005_2

Easy way round all this, just book a collection. They soon find your address then.

catmiaow

Similarly ours leaves parcels In the recycle box for the world to see on collection day. Booked a collection last week, rang up to ask if they could come after 2, guess what they'd been when I got home. Put a card through the door saying Friday, tried ringing courier direct no answer. He didn't turn up until Sat, by then I had already taken it to a parcel stop idiot he is!

bod1467

claire5005 wrote: »

Easy way round all this, just book a collection. They soon find your address then.

How does that help when something is being sent TO you?

Person_one

I've been waiting for a parcel from Hermes, I live in a block of flats and I have a job so I'm not always there in the mornings.

Courier won't leave package with a neighbour.

Courier refuses to deliver anytime after midday.

No option for collection from a depot.

After three failed attempts they return to sender. So how on Earth do people with jobs ever get their parcels? How do this firm continue to get business?

Time_to_get_up_and_go_2

I have been waiting at work today for a parcel, just checked their tracing site and it says back on route for redelivery.
There was no attempt in the first place as I sit by a window so can see all cars/vans entering and there's receptionists to take deliveries and no one has been today!

swampbl00d

This company used to deliver a monthly beauty box to my house, which always arrived inexplicably opened and rifled through.

I don't know how they manage to keep their business.