New cars engine seizes up after dealership service.

Swampyrn

Hi,
I bought a brand new car 62 plate last year and just had its first service completed by the dealership, a simple oil and filter change and a once over. 5 days after the service the engine seized up due to the oil sump drain plug falling out and the engine losing all its oil. The dealership admitted fault and said they would replace the engine for new and bring the car back to the manufactures spec. This is all well and good but i want a new car as i feel this would now class the car as second hand and would put a prospective buyer off if i went to sell it as it would put doubt on the reliability on a 7 month old car. Could there be wear and tear on other electrical/ mechanical components of the car due to this failure? Also if the dealership cannot perform a simple oil and filter change without these results what faith have i got in them fitting a new engine!!
Does anyone know were i stand legally with this?

Swampy....

atrixblue.-MFR-.

the dealership will hardly put in a second hand engine, it will be a brand new one, so where will your car be second hand? you could request that they recon the original, but you could very well end up with issues from damage hidden.

you could put frighteners up them when you hand it over by saying you will be having a thirdparty inspection done on the work they carry out, so you want every nut and bolt mountain that gets broken or damage during the refit replaced, any scratches caused or dent taken out, or youll reject the car due to poor workmanship and request they supply you brand new one.

everyone is human, makes mistakes and they probably overseen this sump plug.

Richard53

Swampyrn wrote: »

This is all well and good but i want a new car as i feel this would now class the car as second hand

It's already second-hand. If the new engine is fitted to OEM standards, I wouldn't see the need to even mention it to a potential buyer further down the line.

The garage has made a mistake, and is putting it right by giving you a new engine after 7 months of ownership. I wouldn't be complaining about that. You are well beyond the period where you could reject the car as unfit, and they are putting it right as best they can. I think they have been very reasonable. A lot of places would have tried to blame you for fiddling about after they had serviced it.

Expecting a new car out of it is unreasonable. By all means get a third-party inspection afterwards as suggested above, and by all means go elsewhere in future.

GJ_WRX

Agree with the above, they made a mistake and are doing their best to fix it. If they offered a re-con engine or to try and fix the current one then I would be worried but they have offered you a brand new engine.

It won't affect the car in any way and should not affect the value when you sell it in the future. It may be worth asking what if anything they will be putting in the service book? i.e new engine at xxx miles. And also find out what happens with the odometer, can this be re-set/replaced to match the miles of the engine or does is stay the same? My preference would be to have no mention in the service book and keep the original dials.

As for the car being second hand, that happened as soon as you took delivery of it.

atrixblue.-MFR-.

they wont adjust odo as the chassis would have covered those miles.

i would be asking for a separate service sheet as the old engine is being removed all the service shedules are now gone and as such the service shedule now start over again.

i would also be asking for the engine number on the log book to be changed at their expense, i would also be asking for free services upto the point they made this mistake i.e free 2 services to put you back to your costs of the previous ones.

you really need to be going into depth with this with the dealer principal and come away with what you want or a compramise, but you wont get a new car from it.

Swampyrn

atrixblue.-MFR-. wrote: »

they wont adjust odo as the chassis would have covered those miles.

i would be asking for a separate service sheet as the old engine is being removed all the service shedules are now gone and as such the service shedule now start over again.

i would also be asking for the engine number on the log book to be changed at their expense, i would also be asking for free services upto the point they made this mistake i.e free 2 services to put you back to your costs of the previous ones.

you really need to be going into depth with this with the dealer principal and come away with what you want or a compramise, but you wont get a new car from it.

Thanks for the advice. Thats the other annoying thing, they never even stamped the service book even though they said they had after the service!! I asked them about the V5 document and they are going to take care of getting this changed at their cost.

Hintza

Our lease Grand Cherokee went back with a £12,500 brand new engine, I never even told them.

vaio

I expect they will anyway but make sure they also replace any ancillaries that also have an oil feed like turbo & hoses

marlot

and make sure you have a courtesy car whilst its being done

Richard53

atrixblue.-MFR-. wrote: »

i would also be asking for free services upto the point they made this mistake i.e free 2 services to put you back to your costs of the previous ones.

Only one service, says the OP:

Swampyrn wrote: »

I bought a brand new car 62 plate last year and just had its first service completed by the dealership, a simple oil and filter change and a once over.

I assume it's the 10/12k first major service rather than the 600-mile oil change and check-over. (Do any manufacturers have these any more? It's a long time since I bought a new car.)

phill99

The minute you registered the vehicle in your name it became secondhand, so your argument on this point is a spurious one.

Legally they are required to put you in the same position as you were prior to the engine failure. They could therefore put in a second hand engine of a similar age/mileage.

They have done more than they need to you and have out their hands up to it. That's a lot better than many dealers would give, so don't kick the ar#e out of it.