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Having to pay insufficient postage
lulu650
Posts: 1,158 Forumite
Recently bought a low value item and seller didn't pay sufficient postage. Needed to drive to sorting office and pay £1.09. Seller was going to reimburse.
Had a 'pending' payment from Paypal which has failed. I'm clearly not going to get the money for this. There's nothing I can see for opening a case relevant to insufficient postage.
The only option left is to leave negative feedback. But it did get me wondering how to open a case for this issue if more money was involved.
Had a 'pending' payment from Paypal which has failed. I'm clearly not going to get the money for this. There's nothing I can see for opening a case relevant to insufficient postage.
The only option left is to leave negative feedback. But it did get me wondering how to open a case for this issue if more money was involved.
Saving money right, left and centre
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Comments
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What did the seller say when you told them the refund had failed?I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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No response from buyer. I was more thinking what to do in future if this happens again.
I would need to check that any underpaid packet/parcel is an ebay item first before contacting the seller. Therefore drive to sorting office and queue to get that information. Wait to be paid the underpayment. And then go back again to the sorting office.
I'm homebased for work and have had company paperwork from clients be underpaid. I couldn't assume it was an ebay item.
This has happened before and been repaid quickly although still very annoying.
I can only presume that the alternative is to open an ebay case for item not received and not go and collect from the post office. Too late for me now.Saving money right, left and centre0 -
Are you sure it has failed? Could it be an echeque which can take a while to clear?0
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You can open an 'item not as described' case. You have paid for item and postage, not item and some postage. You may find that you'll get £1.09 back quite quickly when the seller has all the funds for the transaction held..0
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