We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

Refused entry to beyonce concert in amsterdam (seatwave)

Hello am new to this and just wanting some advice I recently went over to amsterdam to see beyonce what I bought for a pressent for my friend I couldn't get tickets so I bought off seatwave. But when I got the door on the areana they denied us entry and said the tickets had already been used. I just want to know can I claim off seatwave for hotel and accommodation as I would a never off went to amsterdam if beyonce wasn't on. Seatwave are being really funny with me about this firstly I asked for my money back for tickets what is £210 and they haven't refunded me, but now I feel the need to get back the further £500+ I payed for flights and hotel

Look forward to hearing what you'd think

Comments

  • Wywth
    Wywth Posts: 5,079 Forumite
    edited 27 April 2013 at 3:22PM
    Kieran9139 wrote: »
    Hello am new to this and just wanting some advice I recently went over to amsterdam to see beyonce what I bought for a pressent for my friend I couldn't get tickets so I bought off seatwave. But when I got the door on the areana they denied us entry and said the tickets had already been used. I just want to know can I claim off seatwave for hotel and accommodation as I would a never off went to amsterdam if beyonce wasn't on. Seatwave are being really funny with me about this firstly I asked for my money back for tickets what is £210 and they haven't refunded me, but now I feel the need to get back the further £500+ I payed for flights and hotel

    Look forward to hearing what you'd think

    Hi Kieran9139. Welcome to MSE.

    How were the tickets used before you entered the arena?

    If I understand you correctly, you have not managed to get a refund of the money you paid the ticket supplier.

    What do you think your chances of getting back any consequential losses are?

    In particular when I read Section 11.1 of the terms & conditions you presumably agreed to
    11.LIABILITY
    11.1. Seatwave is a marketplace for tickets and is not responsible for the actions or failures of any venue, performer or promoter. Our liability to you for any losses you suffer as a Buyer resulting from our action or omission is limited to a maximum amount of the transaction value of the tickets plus any VAT which has been paid to the Seller in respect of any transaction. We will not be responsible for any indirect losses, consequential, exemplary, special or punitive damages, lost opportunities, loss of profits, anticipated profits, actual or anticipated savings even if Seatwave has been advised of the possibility of such damages. We do not limit our liability at law for fraudulent misrepresentation or for death or personal injury caused by negligence or any other type of liability which cannot by law be excluded or limited
    http://www.seatwave.com/user-agreement

    Look forward to hearing what you think ... and why ;)
  • Mike_J
    Mike_J Posts: 998 Forumite
    Part of the Furniture Combo Breaker
    How did you pay for the tickets? if credit card then section 75 !!!!!
This discussion has been closed.
Meet your Ambassadors

Categories

  • All Categories
  • 346.5K Banking & Borrowing
  • 251.3K Reduce Debt & Boost Income
  • 451.3K Spending & Discounts
  • 238.7K Work, Benefits & Business
  • 614.1K Mortgages, Homes & Bills
  • 174.7K Life & Family
  • 251.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.