Boots - missing item & discount not applied

MrsE_2

I popped out to Boots in my lunch hour on Thursday.
I bought a few cosmetic items & a bottle of water.
I visited the card machine & it gave me a 25% off shampoo/conditioner voucher, I had some other vouchers.
When I got back to the office, I realised the water hadnt been put in the bag, I should have noticed as I was given one of those tiny bags that just carried the cosmetic items & the 25% was applied against the shampoo. I was charged for the water.
I Couldn't go back - my lunch break was over, so I emailed them. The loss of discount voucher was £1 & the water was about 60p. So a £1.60 over charge.
They replied this afternoon, a credit of 300 advantage points.

I think this is a cheek, I should be refunded my overcharge.

Do I email CS back & tell them I want my overcharge in cash, rather than points?

themull1

How much are 300 boots points worth?

HaleyP

themull1 wrote: »

How much are 300 boots points worth?

£3. So if you're a regular Boots user, £3 advantage points is better than £1.60 cash?

MrsE_2

HaleyP wrote: »

£3. So if you're a regular Boots user, £3 advantage points is better than £1.60 cash?

It is, but as they overcharged me, I think they should have let me choose whether I wanted my money back or the points.

k3lvc

MrsE wrote: »

but as they overcharged me

Or alternatively you failed to pick up your goods/check your bag

I think their offer is more than fair in the circumstances

themull1

you can just use your card to buy something else in boots, so the points are a better deal.

MrsE_2

k3lvc wrote: »

Or alternatively you failed to pick up your goods/check your bag

I think their offer is more than fair in the circumstances

In boots they pack your bag & you shouldn't need to check they have put all your goods in the bag.

timbstoke

MrsE wrote: »

In boots they pack your bag & you shouldn't need to check they have put all your goods in the bag.

Right...and when you complained, they gave you credit for nearly double the amount you were overcharged. You went on your lunch hour, so it's fairly reasonable to assume that Boots is fairly accessible to you. You can pop in and buy a bottle of water using your Boots card, and you'll still be up on the deal.

Sorry, but I honestly can't see what you're moaning about.

starrybee

MrsE wrote: »

In boots they pack your bag & you shouldn't need to check they have put all your goods in the bag.

Surely the bag being half the weight it should have been was a clue, though?

keyser666

Oh my, seen it all now

MrsE_2

starrybee wrote: »

Surely the bag being half the weight it should have been was a clue, though?

I was rushing, didn't look/check.

I just feel if I've been over charged in MONEY, I should be refunded in MONEY, not store points.