Beyond livid at efax - Please help

John_Diver · 26 April 2013 at 3:56PM

Hey,

Sorry, but I am very angry right now.

I just tried to talk to someone on the Efax live chat, it is all below. What annoys me so much is that by email they don't help at all, you wait days for a reply, if you try their chat, they are only there to sell, if you try to ask a question about a problem they can't help.

I know that companies won't (Not can't) provide chat support - very happy to provide help only if someone wants to signup and pay.

Please wait for a site operator to respond. You are currently number 1 of 1 in the queue. Thank you for your patience.
You are now chatting with 'Travis H.'
Travis H.: Welcome to the eFax Sales Team! I am Travis, your Online Sales Representative. How may I assist you today?
John Diver: Hey Travis, I am sorry to be contacting your sales, but I would really like to talk to a live person..I signed up for eFax on the free trial but cancelled, it still took over £18 ($28) from my bank account plus charges of £70 ($108) because I don't have money in my account
John Diver: I know this is not your department but this is really, really effecting me...I really need to talk to a live person instead of getting an email which doesn't help at all..
John Diver: I simply don't have this money and it is crazy...I just signed up for the trial..
Travis H.: We don't have access to account set up on the website. Please email our support team at : helpuk@mail.efax.com or call our phone support at : +44 (870) 711-2211 (Monday to Friday). You can also contact our 24/7 Customer support at 0845-458-2845.
Travis H.: You can also call them at 020 3147 4872.
John Diver: Travis...I have sent an email, been on hold by phone (Which used the full £10 credit I put in) but I still haven't got help...Can you please get someone that can help me?
John Diver: I get £124 in government benefits to last me 2 weeks, it is now at £98 that I have lost from signing up for the trial!
Travis H.: We don't have chat support for UK accounts and don't have anyone here who has access to your account. You will need to contact our UK support team.
John Diver: I don't mean to be rude at all Travis , but I am not getting any help from anywhere
Travis H.: Your account was not set up through chat so we won't be able to help you in this issue.
John Diver: I have tried email...they aren't helping at all...
Travis H.: Contact our UK support team over phone.
Travis H.: Thank you for contacting eFax Sales Team. Goodbye and take care.
Chat session has been terminated by the site operator.
You are not currently in a chat session.

The reason I am livid is this has happened a few times, the end of the conversation was my typing that I tried to email - The reply from Travis was obviously automatic and it was closed automatically.

First, I would NEVER use Efax now - It was something I was trying for a community group starting in a month, second is that this is the second (Maybe third) time the exact time this has happened, and lastly...how do they expect anyone at all to signup when their support is like this?

This is just the live chat, I also have the exact same problems on email - They don't care at all unless you signup.

I really need help with this...