Samsung poor service

hullight

Just need to vent!

I had my Samsung Galaxy S3 sent off for a warranty repair to fix a problem with the headphone port and a broken back cover and it came back without being fixed. I contacted them to explain how dissatisfied I was and they said I need to send it to them again. I had already spent a long time without the use of the phone and I don't have another phone to use.

Their customer service is pretty terrible as well...their email form is difficult to use and there isn't a direct email address so you end up getting the same answer about six times from six different people.

I made a complaint about the service I had received and asked if there was any other way to get my phone fixed, and I got an email back that didn't contain any apology. The final line was 'this is the final decision made by Samsung you are not going to be advised anything different.'

I will not be purchasing a Samsung product again after this experience.

Do you think I might be able to get the phone exchanged at Phones4u where I got it from?

ILW

Surely you should have approached P4U in the first place. They are the ones responsible to yourself and legally liable.

hullight

All three parties (Phones4u, Orange/EE and Samsung) are sending me to each other.

Esqui

Have you tried calling instead of emailing? Sometimes it's easier to get a result over the phone talking to a real person. Number is 0330 7267864 which should cost the same as an 01 or 02 number

pulliptears

Samsung tend to be easier dealing with direct as they have contracted repair centers in most towns.