HP not honoring order

zudecke

Hi guys,

On Monday I was alerted to a discount code for HP that my colleague received and circulated. The discount was £40 worth of product for £5.

Jumping on the opportunity, I ordered something to the value of £45, which cost £5. I checked out successfully and rubbed my hands together feeling very proud of myself.

As a copuple days passed and more and more people were seeing their deliveries arrive. However, mine never came and instead, today, I received the following mail:

Dear Customer

Due to a technical problem, we regret to inform you that your order SCEO966397 placed 4/23/2013 has been cancelled. We sincerely apologies for the inconvenience this may have caused. If you still wish to continue with this transaction, you will need to place a new order.

If you wish to place a new order you can do so online at HP Store by clicking here

If you do not wish to proceed with your order then no further action is required and please note, you have not been charged for this order

Once again, HP apologises for this inconvenience and assures you we will endeavor to fulfill your requirements at the earliest opportunity

Yours sincerely,
The HP Store Team

Do I have any case here? Or accept it?

Cheers.

Z

azza87

They're well within their rights to cancel as per the terms and conditions stated in the confirmation emails. Some you win, some you lose unfortunately. Just watch out for the next glitch and try again.

zudecke

sons of guns!!

McKneff

Bummer:rotfl::rotfl::rotfl::rotfl:

smeeth

I got the same thing, I've emailed them asking them to specify why a 'technical error' would stop them from fulfilling my order.

If it's because I used the code I'd prefer them just to say so!

vicx

smeeth wrote: »

I got the same thing, I've emailed them asking them to specify why a 'technical error' would stop them from fulfilling my order.

If it's because I used the code I'd prefer them just to say so!

I received the same cancellation email too. Would love to hear their response as to why a technical error would stop them fom fulfilling these orders.

zudecke

I'm gonna email them! I know my rights!!!! :D

smeeth

vicx wrote: »

I received the same cancellation email too. Would love to hear their response as to why a technical error would stop them fom fulfilling these orders.

I'll let you know if I get a response!

wackojackouk

I did the same thing but got an email saying it would be despatched.

I actually received a text saying it would be delivered via DPD on Monday.

Fingers X

atlantis187

wackojackouk wrote: »

I did the same thing but got an email saying it would be despatched.

I actually received a text saying it would be delivered via DPD on Monday.

Fingers X

Could you please post a transcript of the email you sent to them complaining.
Same thing has happened to me not happy about this at all.

Thanks

Anon

atlantis187 wrote: »

Could you please post a transcript of the email you sent to them complaining.
Same thing has happened to me not happy about this at all.

Thanks

What is not to be happy about? Do you seriously think companies like to give away £40 of free products due to an error if they can cancel them? The technical error is the voucher was accepted when it shouldn't have been.

You win some, you lose some, no need to get stressed about it. They can cancel whatever they want before dispatch.

Anon