Diskdepot.co.uk Vs SVP ( www.blankdiscshop.co.uk)

khizman

sainthalo wrote:

i did once have a problem with svp.

their order process told me i had ordered but i didnt get anything.

i called them up and they identified it was definitely a bug in their software.

as the order was now going to be late and i spent 25 minutes explaining on 2 phone calls to uncover their bug i asked for free postage.

they said no, so i asked they enclose a few free disks to cover my wasted time and inconvenience. they said no again so i asked for the owner. he said he was the owner. so i told him this was unreasonable of him as he had inconvenienced me and i was getting a late delivery. he said "tough luck".

i think that stinks so i cancelled the order and thanked him for wasting my time.

some people are never satisfied!

COPPERS459_2

Hi,
I have to now put the records straight as far as diskdepot is concerned, I sent them an email telling them that I felt I was being accussed of lying, basically I had an email back apologising for the bad service, and as a form of compensation they sent me 100 DVD+R disks and two of each printer cartridges absolutely free.
Therefore I am now happy.
Steve