eON ENERGY dont care.

battleborn

I thought I would check price comparisons sites to see if i could get a better deal than what eon are currently giving me.

There were better deals, so thought I'd give eon a call to see if they could atleast match it.

I was put through to a female, i told her i had checked price comparison sites and wondered if eon my supplier could offer a better deal.

I was shcoked at what she said to me, these are her exact words.
"we do not care about price comparison sites"
Me "so you can't offer me a better deal?"
Her "No"
Me "Ok, I will consider switching energy supplier"
Her "we do not care, we dont need you as a customer"
After that I politley hung up.

Does this person not realise, without customers, no matter how big or small, they would not exist.

Due to this I am now definetly leaving eON.

iclayt

If those really were her exact words, not paraphrased in any way, I'd be writing a complaint to eon with the date and time of the call. It might have been recorded (*robot voice* "for training purposes") and if I was her manager I'd want to know if she was talking to customers like that. Then again her manager might not care either

ThumbRemote

Maybe you're just not a high spender on fuel, or otherwise don't fit their target customer profile, so they don't want you.

ThumbRemote

battleborn wrote: »

That is a ridiculous thing to say.

Is it?

There's no excuse for them being rude on the phone, but it's quite possible that any company may not want certain profiles of customer.

bod1467

Oh dear. here we go ....

Money-Saving-King

battleborn wrote: »

I said stop being ridiculous

He's not, loads of business's will turn away customers that don't hit their target profile.

Being a customer sometimes seems to go to people's heads, are you sure thats the exact wording?

ThumbRemote

This is the ideal comeback thread after a PPR was lifted. I'm sure you'll have a long and fruitful stay this time.

battleborn

ThumbRemote wrote: »

This is the ideal comeback thread after a PPR was lifted. I'm sure you'll have a long and fruitful stay this time.

Please keep on topic, eON

Thank you