MK Consumer unit / Main Switch recall

muckybutt

Don't think this has been covered on here.

Anybody that has a new MK fuse box / consumer fitted from October 2012 to present date take note.

Product Safety Communication - MK Sentry Stock Exchange

Dear Customer,

We have identified an issue with the manufacture of a limited number of MK Sentry 100A Switch Disconnectors that could fail and overheat, presenting a potential fire risk. We request your assistance and co-operation in the return and replacement of any of the products listed below, within the stated date codes which have been purchased, and either are in stock or have been resold or installed.

We became aware of the potential issue following a warranty return and extensive internal testing on an MK Sentry Switch. We are not aware of any safety incidents with our products in the field and we have not seen an increased warranty return rate. However, as a responsible manufacturer we are voluntarily taking this precautionary measure.

Only a limited number of MK Sentry Switches are affected, manufactured during specific time periods.

In order to identify if the products you have purchased or installed are affected and are eligible for exchange.

Products outside these date codes should not be returned and are fit for sale.

For further enquiries please call our Exchange Hotline on 0800 028 1117, from 7.30am to 8.30pm, Monday to Friday.


Product delivered by MK Electric - between 1st October 2012 and 26th January 2013.



MK Catalogue

Number Description


5500S DP SWITCH DISCONNECTOR

5500SRP2 DP SWITCH DISCONNECTOR

5500SBQ DP SWITCH DISCONNECTOR

5500SRP DP SWITCH DISCONNECTOR

K5566SMAG17ED 10 WAY SURFACE METAL SPLIT LOAD CONSUMER UNIT

K5581SMAG17ED 15 WAY SURFACE METAL SPLIT LOAD CONSUMER UNIT

K5583SMAG17ED 15 WAY SURFACE METAL SPLIT LOAD CONSUMER UNIT

K5586SMAG17ED 10 WAY SURFACE METAL SPLIT LOAD CONSUMER UNIT

K5666SMAG17ED 12 WAY SURFACE INSULATED SPLIT LOAD CONSUMER UNIT

K5681SMAG17ED 17 WAY SURFACE INSULATED SPLIT LOAD CONSUMER UNIT

K5681SP117ED 17 WAY SURFACE INSULATED SPLIT LOAD CONSUMER UNIT

K5682SMAG17ED 8 WAY SURFACE INSULATED SPLIT LOAD CONSUMER UNIT

K5683SMAG17ED 15 WAY SURFACE INSULATED SPLIT LOAD CONSUMER UNIT

K5684SMAG17ED 13 WAY SURFACE INSULATED SPLIT LOAD CONSUMER UNIT

K5686SMAG17ED 10 WAY SURFACE INSULATED SPLIT LOAD CONSUMER UNIT

K5686SP1RP17ED 10 WAY SURFACE INSULATED SPLIT LOAD CONSUMER UNIT

K7663SP 14 MODULE POPULATED CONSUMER 1x 63A RCD +6 MCB +2 RCBO

K7664SP 14 MODULE POPULATED CONSUMER 2x 63A RCD +6 MCB

K7664SPRP 14 MODULE POPULATED CONSUMER 2x 63A RCD +6 MCB

K7665SP 16 MODULE POPULATED CONSUMER 2x 63A RCD +8 MCB

K7666SP 16 MODULE POPULATED CONSUMER 2x 63A RCD +10 MCB

K7666SPRP 16 MODULE POPULATED CONSUMER 2x 63A RCD +10 MCB

K7673SP 12 MODULE POPULATED CONSUMER +6 RCBO

K7678SP 18 MODULE POPULATED CONSUMER 2x 63A RCD +12 MCB

K5604SSW 4 MODULE SURFACE INSULATED CONSUMER UNIT C/W 100A SWITCH

K5608SSW 8 MODULE SURFACE INSULATED CONSUMER UNIT C/W 100A SWITCH

K5612SSW 12 MODULE SURFACE INSULATED CONSUMER UNIT C/W 100A SWITCH

K5616SSW 16 MODULE SURFACE INSULATED CONSUMER UNIT C/W 100A SWITCH

K5686SP117ED 10 WAY SURFACE INSULATED SPLIT LOAD CONSUMER UNIT

Claim form can be found http://www.switchexchange.co.uk/

owl_fan

I have received notification about this from my electrician who installed a consumer unit for me last December. I called the helpline number and they told me that they would be in touch - so far, nothing. I will have to keep calling them. I know that I have one of the products on the list, but I can't read the date code, so I need to have it checked by an engineer.
Just to let people know that if this affects you, you will need to have some patience because it seems that the Switch Exchange people are either very busy or not very helpful. Meanwhile, I am worried that the equipment controlling all of my electrics could be faulty.