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Npower switch
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andyrpsmith
Posts: 136 Forumite
10 days ago completed a switch online with Npower and so far heard absolutly nothing. No e-mail, letter or anything!
Maybe Adam the Npower rep can advise?
Thanks.
Maybe Adam the Npower rep can advise?
Thanks.
0
Comments
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andyrpsmith wrote: »10 days ago completed a switch online with Npower and so far heard absolutly nothing. No e-mail, letter or anything!
Maybe Adam the Npower rep can advise?
Thanks.
Hi andyrpsmith,
Can you pop me over your address details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL] and I can see what's happening here?
Kind regards,
Adam
“Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0 -
andyrpsmith wrote: »10 days ago completed a switch online with Npower and so far heard absolutly nothing. No e-mail, letter or anything!
Maybe Adam the Npower rep can advise?
Thanks.
You have 14 days cooling off, the only thing you should recieved is the email when you signed up. after tht period a supplier will write to youDon't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0 -
I now have it all sorted.
Adam did raise this with the complaints team who came back to me requesting some information. In the meantime I called customer services and did get through in about a minute. They could not find any reference to my on line application so I signed up to the dec 2015 fixed rate of 12.002p inc vat which is .4p cheaper than the OVO offer which on 21000 units per year is significant.
Npower asked me for the mpan number and when I rang through today the call was answered almost immediately, the staff were very helpful. So far I have received efficient service which is pleasing given the many bad posts about Npower on this forum, I hope this continues.0 -
andyrpsmith wrote: »Npower asked me for the mpan number and when I rang through today the call was answered almost immediately, the staff were very helpful. So far I have received efficient service which is pleasing given the many bad posts about Npower on this forum, I hope this continues.
This is not surprising, they want you as their customer!
I hope it continues too, but you need to wait until you get your first bill before you can make a judgment..0
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