Credit report problem

oscar3001

Hi all,

New to the forum but need a bit of help after searching round for the answer.

I've never had any trouble obtaining credit in the past and have never missed any payments, defaulted etc etc and my credit report according to Experian is very good. I have a couple of credit cards that I'm paying off comfortably and my report reflect this.

The trouble is, I've just been declined for a new mobile phone contract. I bought a new phone last year in Dec with EE, but cancelled after a week (as per the terms of the contract) as the phone wasn't what I expected. I then tried to buy a different phone through them and was declined for reasons that weren't explained. Could this have been because of multiple credit searches going against me?

Having now waited a few months I have just tried again to buy a new phone with Vodafone but again was declined.

As said before, my credit report appears to be very good, I've never missed any payments and earn a good salary so I just can't get my head around why I would be declined.

Has anyone had any issues like this when trying to get a mobile phone? Or issues with Experian not showing the full picture with regards their credit report? Is there any way of getting a more in depth report that's better than Experian?

Any info much appreciated.

Cheers

You-kip

You'll need to check all 3 CRAs incase there is adverse info showing on one of then.

Vodafone

Hi oscar3001,

Thanks for making me aware of this.

If you'd like me to get this looked into further could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.

To ensure that it reaches me could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations Team

Vodafone UK

oscar3001

Hi Lee,

Thanks for getting back to me about this.

I've sent an email to you through the Vodafone wesbite and the reference no. I got from the automated email is 11436841

Best Regards

Vodafone

Hi oscar3001,

Thanks again for coming back to me.

Having received your most recent email I'll get back to you again as soon as possible.

Kind regards,

Lee

Web Relations Team

Vodafone UK

oscar3001

Thanks Lee for sorting out the issue with Vodafone specifically.

I've still not got to the bottom of the initial problem with EE but very pleased that Vodafone looked into my problem on an individual basis and after providing some additional details it's been sorted.

Thanks again.

Vodafone

You're more than welcome oscar3001.

Thanks for taking the time to update your thread to confirm that this is resolved.

Kind regards,

Lee

Web Relations Team

Vodafone UK