Royal Mail Lost Items - Proof of Purchase?

theonlywayisup

Lee999 wrote: »

Yes I know this, but as above, I buy many different items in bulk and it sounds like I will have to calculate what I think each item is worth.

Well, as you are a business, you must know how much to sell your item for in order to make a profit. So therefore you need to be able to calculate how much the item has cost.

Lee999

theonlywayisup wrote: »

Well, as you are a business, you must know how much to sell your item for in order to make a profit. So therefore you need to be able to calculate how much the item has cost.

Yes that makes sense, but going back to my original point, are Royal Mail going to accept me just writing down how much the item has cost, as I have no actual proof of the individual cost.

I suppose there is only one way to find out!

theonlywayisup

Lee999 wrote: »

Yes that makes sense, but going back to my original point, are Royal Mail going to accept me just writing down how much the item has cost, as I have no actual proof of the individual cost.

I suppose there is only one way to find out!

If you include all the paperwork relating to your 6 bulk purchases for 6 single items from each, for example, then give your calculations clearly on how you come to your figures it won't be a problem.

campdave

I buy 10,000 units at a time. I claim for 1/10000th of what I paid (it's trivial, but as they send a book of stamps for each item of mine they lose, as my item costs around £1 to produce and post, it's worth my while claiming).

martindow

They have always wanted businesses to claim for their purchasing cost. If you buy items for five Pounds and sell them for eight your loss is five Pounds and it is not reasonable to expect them to pay out your retail price. Neither is it reasonable to expect them to pay without any invoice to back it up.

I've had claims in the past paid out when I have sent in an invoice and apportioned the items to generate a price of the lost item. The only problem I have had where they refused payment was with an invoice in Dollars.

soolin

In th epast I have provided a copy of my bulk invoice showing a total price and have broken it down roughly into a basic 'cost' per different item.

Mine is horribly complicated though as I buy a mixed box of widgets that can contain 20 saleable items plus a few junk items and all my receipt will state is 'misc box'.

I lose very little over the years but i have had to do this for my business losses about twice now in the past 5 years or so.

Goldfizz

What a Rigmarole!
I'm guessing R.Mail make it hard, in the hope people "give up" so they won't have to pay out compensation.

ballisticbrian

What a Rigmarole!

Yes, but while your time is worth more claiming back from Royal Mail the few quid you've lost than developing your business, that's fine. I expect many businesses move on from doing that.
In the mean time, I expect the information on where items are going missing is very useful to Royal Mail, while you can keep providing it.
There again, without the proof, it would be abused by every tom !!!!!! and harry who have endless amounts of time.

soolin

Goldfizz wrote: »

What a Rigmarole!
I'm guessing R.Mail make it hard, in the hope people "give up" so they won't have to pay out compensation.

No, they are doing exactly what they say they will do, reimburse you for your loss- see post 16.

eaglesrjh

I often wonder what would happen if i had to claim for items i'd picked up from Gumtree or Facebook.

The ads generally get removed after sale and it's normally a cash sale.

Therefore my only proof of purchase is my own hand written "receipt" so i can keep track of things.

would they accept that?