Lloyds cashpoint froze but took money

bubbles0169

i used my nationwide debit card to draw out money this morning, it spat my card out but not the money when i checked my balance it had been debited but because its not a Lloyds acc they cant do anything even though its their fault, apparently the whole system went down
not a good day for Lloyds or me!
luckily it wasnt a lot of money but ive got to wait for a form from my bank in the post now to get it back!

dr_adidas01

There following the procedure, how do nationwide know your not trying to pull a fast one.

You could have had the money then claim that its not been dispensed, so they will want to check to see if this is true.

I'm not saying your dishonest, but there are people out there that do this kind of thing. So until its been investigated they won't return the money.

pmduk

These problems often correct themselves within 24/48 hours apparently.

bubbles0169

I'm not saying they (nationwide)shouldn't follow procedure I'm saying lloyds should have given it me straight away, the staff were just about to go into the branch to start their day, they saw it froze and when the branch was opened they found all the systems froze, their fault so they should have rectified it not left me with the inconvenience of using my phone bill to sort it

bubbles0169

pmduk wrote: »

These problems often correct themselves within 24/48 hours apparently.

nationwide said I've to fill in a form so well see

agrinnall

bubbles0169 wrote: »

I'm not saying they (nationwide)shouldn't follow procedure I'm saying lloyds should have given it me straight away, the staff were just about to go into the branch to start their day, they saw it froze and when the branch was opened they found all the systems froze, their fault so they should have rectified it not left me with the inconvenience of using my phone bill to sort it

Of course they shouldn't, how would Lloyds branch staff know what you'd asked for and received? There is a process, you are now in that process, you'll get your money back, that's the end of it.

bubbles0169

theres a thing called mobile banking, it lets you look at your most recent transactions, it shows how much you withdraw and when

londonTiger

i had an issue like that before, note was probably folded in a corner or something, so it didn't come out. I could see just the edge of the note sticking out of the dispenser bit didn't want to take a chance and try and pull it out.

Who knowns how much force the shutter has. It could be just spring loaded or it could be like a hydraulic thing that would smash my finger into a pulp

I phoned up the bank and they apparantly counted the money and dispensed it. I have my suspicions.

opinions4u

bubbles0169 wrote: »

I'm not saying they (nationwide)shouldn't follow procedure I'm saying lloyds should have given it me straight away, the staff were just about to go into the branch to start their day, they saw it froze and when the branch was opened they found all the systems froze, their fault so they should have rectified it not left me with the inconvenience of using my phone bill to sort it

Life is cruel.

You're saying Lloyds shouldn't follow procedure then.

I wonder what the procedure is for "give £100 to a bloke who banks elsewhere and says something went wrong even though there is an established prodcedure already in place and we can't actually prove cause and effect"?

exel1966

bubbles0169 wrote: »

I'm not saying they (nationwide)shouldn't follow procedure I'm saying lloyds should have given it me straight away, the staff were just about to go into the branch to start their day, they saw it froze and when the branch was opened they found all the systems froze, their fault so they should have rectified it not left me with the inconvenience of using my phone bill to sort it

Ridiculous ! Any Tom, !!!!!! or Bubbles could state the ATM has failed. Even though a fault with the machine may have been obvious they would have no way of knowing whether the cash was dispensed until a full audit of the machine had taken place, regardless of what you might tell them.
Procedures are in place to protect customers and to protect banks from unscrupulous people who try it on. Most are honest, some are not.