MSE News: Lloyds branch sale to Co-op collapses

innovate

Jaycee_Dove wrote: »

THAT is what the EEC has created.

It is not what the EEC created (as an side, it's been called EC for many years now).

The whole mess was instigated by greedy and corrupt bankers in the UK.

It is of course a pain that individuals have to take some action but that's nothing compared with the pain that many more people would have to suffer if the behemoths would be allowed to continue to exist.

Direct your anger towards the then bosses of HBOS, who run the bank into the ground and left the then government with no choice but to twist Lloyd's arm to come to the rescue.

I don't see many people here campaigning against those ex-bankers and demanding justice / punishment for their actions.

Jaycee_Dove

I understand what you are saying Innovate, but the reality is that it is not just customers being put into ludicrous spots like this but Lloyds staff. From my phone calls this morning half of them seem unsure whether to laugh at the sheer absurdity of some of the things they are having to do right now or tear their hair out in frustration now that talking to one another across different departments is so fractured in what was/still (just about) is the same company and trying to figure out who is supposed to do what and how.

Maybe I think of it as the EEC because when it was that it worked fine but since becoming the EC it has turned into so many things it should have steered away from.

There are lots of people responsible for this mess but the actual sale of branches creating these problems for customers who have done nothing wrong is a consequence of an EC directive, isn't it?

kittycatty

We went into a branch of LLoyds this morning and spoke with the manager, he was quite bemused as they weren't aware of any account being changed etc. Basically they have passed the complaint upto the escalation team as ut seem there are 100's of people in the same position, i.e accounts were closed and moved to another lloyds branch so new account numbers etc, not informed about anything, no new cards issued and old cards now swallowed in hte machine. They have set up a dedicated team to deal with the mess and promised a call within 5 working days, there is nothing on the system to say they ever tried contacting my partner, the only reason he was moved is Acton closed as as he has a Jersey account they had to retain him as a customer so moved him to Chiswick branch.

So he has no card, he can access online banking so can get money by paying me and I can withdraw but the whole thing is a mess. They did say they would like to resolve the matter so we don't have to take it further to the FOS.

Jaycee_Dove

Kitty, that sounds terrible and I hope they sort it out for you soon.

But given my nightmare on the phone with them today over my ISA and the utter chaos from the phone staff - some of whom were seemingly resigned to having no clue what anyone was doing - then it is not entirely surprising to me that this sell off is deteriorating into a fiasco.