British Gas Please Help

Dazg

I applyed for the warm home scheme last year, which I never recieved. I rang them to be told time as passed but because they tryed to contact me to award it me (never got though) I can have it.

Weeks passed so I phoned to be told id recieve it before the end of march 2013. I didnt recieve it so I phoned again to be told because we are in debt they added it to what we ow them. :mad: I told them im a pay as you go customer and it wasnt possible for me to owe them money. (Had same problem with last supplyer, it was the previous owner of my property)

They said they would investegate and send out a payment. I recieved a payment which also included the warm home of £130+

After recieving the pay letter with no appology I phoned to tell them I wasnt happy with just my money back I want a sorry. They said they would forward my call and a letter would be sent out. (not yet recieved)

In the mean time she gave me a code to use to reset my meter so that the debt dissapears with credit of £4.00.

Iv topped up £10 ontop of that and then came the confussing bit........

I topped up another £10 today and the recept says £10. I put the key in the meter and iv got a balance of £114.52 and not £14.52.

Weres the £100.00 come from? meter says im topped up £124 iv topped £20 and BG £4

Sorry about essy of my messy english:p

Fire_Fox

You need to ask British Gas why they have credited you, might be best dealing with the right department via e-mail or letter not the general telephone operatives.

chanz4

If they paid you too much on your key its to wipe the debt off the meter if any.