replay shoes

ragjoy

hi all,
my wife won a bid ona pair of replay shoes item no 170107423643.
the description is as follows.
Ladies replay blue jeans light green high heeled sandals/mules. 3" wooden heel studded bow detal on fron. red R on side of sandal.

very expensive shoes cost £95 new, have only been worn twice, excellent condition but slight scuff on tip of toe, needs a bit of polish but is hardly noticable. these shoes look like new.

very fashionable, this seasons luminous colours with wooden heels.
below is the picture used for the sale.


this is what they looked like in reality.




these photos were taken the day they arrived.
they were not damaged in the post.
i have sent 3 messages thru ebay and 3 emails one showing the pictures.
all stating that the shoes have been not as described.
there has been no response.
10 days are now up.
what do i do now,do i go thru ebay and paypal or just one of them.
i have never had a problem like this before.
to me it is a blatant abuse of ebay.
if she had not said there was only a slight scuff that is hardly noticeable my wife would not have bid for them,well certainly not that amount.
does ebay know if this women has accessed these messages,as if she has she has a duty to reply.
im starting to woffle now so maybe if you could just give me your opinions.
thanks ragjoy.

FloFlo

Okay, serious answer first - open a paypal dispute for item not as described, I think ebay disputes are only if you haven't used paypal.

Non-serious reply - How much did your wife pay (don't let her bid again whatever the amount)? And couldn't you touch them up with a brown pen?

Sorry.

rose_sparky

Her *star* rating isn't particularly good, I don't think I'd have been tempted to buy from her purely from that.

ragjoy

FloFlo wrote: »

Okay, serious answer first - open a paypal dispute for item not as described, I think ebay disputes are only if you haven't used paypal.

Non-serious reply - How much did your wife pay (don't let her bid again whatever the amount)? And couldn't you touch them up with a brown pen?

Sorry.

i know tell me about it.do you think paypal might say if she was stupid enough to bid on a pair of shoes that colour tough luck.:rotfl:
£20 with p+p:eek:
touch em up with a brown pen,i think they need filler and a full respray.:rolleyes:
thanks for the advice.
more advice and opinions please.
thanks ragjoy.

ragjoy

rose_sparky wrote: »

Her *star* rating isn't particularly good, I don't think I'd have been tempted to buy from her purely from that.

Item as described is 4.5 stars that is not bad is it?