We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Item not received
kalsha
Posts: 1,137 Forumite
A buyer has just opened a case today. Apparently he did not receive the item I posted nearly 4 weeks ago. I have the POP with me - I posted another item to another buyer at the same time and that has been received. This is the first time it has happened since I started selling on ebay some 10 months ago so I guess I have been lucky.
I am not sure what I should be doing now - I do have the POP but how will that help? It is a small amount -£3 including postage. Which one is the tracking no on the POP - the one which says session Id???
Is there anything I should be doing before I refund the buyer? I have been wondering about POPs for a while now - are they worth getting for small amounts? Twice I have been to the PO, seen the size of the queue and just come out without POP and posted my letter in the post box.
Any guidance will be appreciated.
I am not sure what I should be doing now - I do have the POP but how will that help? It is a small amount -£3 including postage. Which one is the tracking no on the POP - the one which says session Id???
Is there anything I should be doing before I refund the buyer? I have been wondering about POPs for a while now - are they worth getting for small amounts? Twice I have been to the PO, seen the size of the queue and just come out without POP and posted my letter in the post box.
Any guidance will be appreciated.
0
Comments
-
If you didn't pay for tracking then you have no tracking to send buyer, a POP is just that 'proof of postage'.A buyer has just opened a case today. Apparently he did not receive the item I posted nearly 4 weeks ago. I have the POP with me - I posted another item to another buyer at the same time and that has been received. This is the first time it has happened since I started selling on ebay some 10 months ago so I guess I have been lucky.
I am not sure what I should be doing now - I do have the POP but how will that help? It is a small amount -£3 including postage. Which one is the tracking no on the POP - the one which says session Id???
Is there anything I should be doing before I refund the buyer? I have been wondering about POPs for a while now - are they worth getting for small amounts? Twice I have been to the PO, seen the size of the queue and just come out without POP and posted my letter in the post box.
Any guidance will be appreciated.
You will need to refund the buyer now and the use the POP to claim your losses back from Royal Mail.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
-
No I didn't pay extra for tracking - just the free POP. So how do I claim anything from RM - any link to guide me?
I suppose I will not get back my FVF or paypal fees?
I'm on the wrong machine here, but I'm sure someone will link you to an RM claim form that you can print out. Alternatively ask at you Po for for one. Send that with a print out showing the PayPal refund, the eBay sold page and your POP )keep copies) and you should get a refund If item was allowable.
However before doing that refund buyer in full by clicking on refund button in PayPal transaction page. That wipes out your papal fees all bar 20p.
Then Ask buyer if they will agree to a mutual cancellation to recover your FVfs. If you have refunded promptly then buyer will probably agree.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Thank you soolin for the advice. I have refunded the buyer. How do we do the mutual cancellation? Not sure how to go about it?0
-
-
When RM lost 5 of my packages over Easter, none of the sellers asked for mutual cancellation... they all just refunded. I wonder why?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.2K Banking & Borrowing
- 253.6K Reduce Debt & Boost Income
- 454.3K Spending & Discounts
- 245.3K Work, Benefits & Business
- 601K Mortgages, Homes & Bills
- 177.5K Life & Family
- 259.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards