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Computer keeps shuting down suddenly after Kapinsky pure 3.0 installed

Tinks32
Tinks32 Posts: 286 Forumite
in Techie Stuff
I purchased Kapinsky pure 3.0 yesterday and installed it but since then when my computer goes on sleep mode it shuts everything down and closes all my tabs. When I go to use it again it says windows didn't shut down properly. Any ideas on what I need to do? Thanks in advance...
If you don't ask, you don't get! ;)

Comments

  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    What operating system, and is it and Kapersky up to date?
    That gum you like is coming back in style.
  • Tinks32
    Tinks32 Posts: 286 Forumite
    Windows, not sure what you mean by is Kapersky up-to-date?!
    If you don't ask, you don't get! ;)
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    It's Kaspersky.Which version of Windows: XP, Vista, 7, 8?
    Have you manually run the Kaspersky updates since you installed it?
    No free lunch, and no free laptop ;)
  • Tinks32
    Tinks32 Posts: 286 Forumite
    edited 22 April 2013 at 4:30PM
    Ooh yes I have just noticed my spelling mistakes ;-) its Windows 7 (I think)! Sorry I'm not that techie! Is there anyway I can find out without sorting through all my paperwork? I have tried to find out on the control panel but without much success! Thank you for your patience.
    Definately Windows 7 as I have just used their idiot check up service!
    If you don't ask, you don't get! ;)
  • bod1467
    bod1467 Posts: 15,214 Forumite
    Windows key + Pause key gives you the Windows info screen. That'll tell you exactly what flavour of Windows you have. :)
  • cajef
    cajef Posts: 6,283 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Have you completely removed any previous anti-virus software before installing Kaspersky?
  • Tinks32
    Tinks32 Posts: 286 Forumite
    cajef wrote: »
    Have you completely removed any previous anti-virus software before installing Kaspersky?
    I thought I had!
    If you don't ask, you don't get! ;)
  • Tinks32
    Tinks32 Posts: 286 Forumite
    Does safe money count as internet security?
    If you don't ask, you don't get! ;)
This discussion has been closed.
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