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Well done NTL...NOT
portchieboy
Posts: 617 Forumite
Good old NTL.
My 80 yr old mum, living alone since Dad died a year ago is moving to a Warden assisted flat next week. I phoned NTL for her, as phone provider, to arrange for a line to be organised at the flat, then moved next Saturday.
All very sweet so far, they couldnt do enough.
Except, Mum gets a call from Customer services Friday AM, to say that the engineer could not gain access to the flat, that her number was due to swap sites friday (it was not), and promptly put the phone down, and disconnected her line.
It took calls from myself, and a neighbour to restore service, each of us being given a different story. It also tuns out that as iff by Magic, the engineer did sort out her phone at the new flat?
My Mum is not in the best of health, and if anything had happened to her whilst there was no phone, then God help them!
I suggest to anyone out there who needs a reliable service, ready for emergencies, forget NTL.
Be warned.
My 80 yr old mum, living alone since Dad died a year ago is moving to a Warden assisted flat next week. I phoned NTL for her, as phone provider, to arrange for a line to be organised at the flat, then moved next Saturday.
All very sweet so far, they couldnt do enough.
Except, Mum gets a call from Customer services Friday AM, to say that the engineer could not gain access to the flat, that her number was due to swap sites friday (it was not), and promptly put the phone down, and disconnected her line.
It took calls from myself, and a neighbour to restore service, each of us being given a different story. It also tuns out that as iff by Magic, the engineer did sort out her phone at the new flat?
My Mum is not in the best of health, and if anything had happened to her whilst there was no phone, then God help them!
I suggest to anyone out there who needs a reliable service, ready for emergencies, forget NTL.
Be warned.
O would some power the giftie gie us to see ourselves as others see us.
(O would some power the gift to give us to see ourselves as others see us.)
Robert Burns
(O would some power the gift to give us to see ourselves as others see us.)
Robert Burns
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Comments
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We have had the same problem just recently when moving my elderly grandmother into warden controlled flats. First they installed the extension for the telephone incorrectly and therefore they had to come out again to sort it. Luckly she had BT there while we were sorting out the NTL connection otherwise she would have been without a phoneline. Also they still haven't transfered her old telephone number over despite many phonecalls with promises of it going through in a couple of days.0
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If anyone else wants to find out how bad ntl world are then visit https://www.nthellworld.co.uk (notice the 'h')0
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Ntl,s head office is in Luton need i say anymore!!!!!!!!!!0
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shiller_supreme wrote:Ntl,s head office is in Luton need i say anymore!!!!!!!!!!
Not anymore it isn't. It is now in Hook in Hampshire.0
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