Armtrac Security Services - Falmouth Maritime Museum

Muzakjunkie

Hi everyone, this is my first time posting. I've been browsing for a few years.

Firstly apologies if you've heard this all before but I just wanted to throw this case out to see what you guys thought.

We were parking in the Maritime Museum in Falmouth, I paid for my ticket, and placed it correctly in the car.

We went into town came back and then released we had a Parking Charge Notice, obviously we were surprised as we had paid and displayed and we had about 2 hours left on our ticket.

We appealed and as you can all guess the appeal was unsuccessful...

Appeal email: (for reference I'm the Husband)

Hello,

Today we parked at the Maritime Museum Car Park in Falmouth at around 12pm and paid for over 3 hours.

On return we were surprised to find that we had received a parking ticket and then we noticed the ticket had flipped over whilst still remaining on the dash. Whilst we totally understand why a parking charge notice was given, it would be greatly appreciated if the charge could be rescinded as we had paid for our time.

We can only assume whilst getting our daughter's pushchair out of the boot of the car the wind must have blown the ticket over, as my husband can specifically recall placing the ticket the correct way up on the dashboard of the car.

I have attached scans of both our original parking ticket and the Parking Charge Notice.

The reply has some lovely comments in it such as...

"It is the drivers responsibility to ensure that a pay and display ticket is displayed correctly and you have admitted in your appeal letter that you did not do this."

Erm, no we didn't.

Anyway given our appeal email, should I follow the advice everyone seems to give out and ignore the ticket and likely follow up letters?

I kinda want to get in touch and rinse them for dishing out tickets that aren't fit for purpose. Where's the adhesive!

Anyway thanks for reading and I look forward to reading your advice.

cajef

Plenty threads about Armtrac on the forums, here is a search for some.

http://forums.moneysavingexpert.com/search.php?searchid=143855233

Muzakjunkie

cajef wrote: »

Plenty threads about Armtrac on the forums, here is a search for some.

Thanks, I had looked at a bunch of them, I just wondered if given the specifics I should follow suit?

I think I know the answer, but I guess I just wanted a bit of reassurance.

Stroma

Well on their rejection of your appeal did they supply you with a popla verification code so you can appeal independently ?

Muzakjunkie

Yes they did.

Stroma

Well you should use it then and appeal to them, but you need a defence drawn up, don't do it on your own, we can help and so can the guys over on https://www.pepipoo.com so I suggest you post there as well, mention you have a popla code straight off it will save time.

Muzakjunkie

Stroma wrote: »

Well you should use it then and appeal to them, but you need a defence drawn up, don't do it on your own, we can help and so can the guys over on ... so I suggest you post there as well, mention you have a popla code straight off it will save time.

Excellent thank you. I'll do that ASAP.

Coupon-mad

Muzakjunkie wrote: »

Anyway given our appeal email, should I follow the advice everyone seems to give out and ignore the ticket and likely follow up letters?

That's old advice from more than 6 months ago. On the current forum you'll see lots of stuff about POPLA appeals, NOT ignoring that chance where the PPC is an AOS member like in this case, and also not just firing off another 'soft' appeal to POPLA as that really won't cut it!

Here's some advice about what to consider for a POPLA appeal:

https://forums.moneysavingexpert.com/discussion/4557939

...I just posted that reply and some links for another poster but they equally apply to you. Once you get the bit between your teeth with putting together a strong POPLA appeal it might almost be fun!

Muzakjunkie

Coupon-mad wrote: »

That's old advice from more than 6 months ago. On the current forum you'll see lots of stuff about POPLA appeals, NOT ignoring that chance where the PPC is an AOS member like in this case, and also not just firing off another 'soft' appeal to POPLA as that really won't cut it!

Here's some advice about what to consider for a POPLA appeal:

...I just posted that reply and some links for another poster but they equally apply to you. Once you get the bit between your teeth with putting together a strong POPLA appeal it might almost be fun!

Brilliant, thanks very much for your help.

Coupon-mad

If you want to post your draft here for comments and advice before you send it off to POPLA please do, as we are keen to help everyone who posts here to win their POPLA appeals. I reckon it's possible. It's the soft appeals that lose (sadly).

CombatBarney

I'm in the exact same boat muzak.
How far have you got with your popla letter?
I was ticketed at the start of may, in the same carpark for the same reason. I have retained my ticket for inspection but they won't back down on the £100 charge as it wasn't displayed correctly!