Eon faulty meter

Pedrota

Hi, I have been getting very high meter readings and electricity bills so when i went on holiday i turned everything off apart from the fridge and the reading still went up massivly. I reported this to eon for the second time and then they sent out an engineer. The engineer came out and said the timings are incorrect between the day and night rate and that I should not let eon change the meter until such time they have sorted my bill out and given me my money back. I didn't hear anything after this so rang eon customer services whom said that they wont rectify the bill until the meter has been changed! What should I do? Any help appreciated. Peter

dogshome

Hmmm - Can't understand the engineers comment.

Your Billing & Meter Readings are wrong because of a meter fault - The only way Eon have of knowing what your bills should have been, is to establish your 'true' use by monitoring a replacement meter and useing those figures to back-calculate your old bills.

That said, make sure you have the readings of the old meter as it's removed and take the reading on the new meter - Meters can be refurbished and re-issued, so may not read ZERO when they are installed.

Eon will ask you for regular readings, probably over 3 months so they can re-calculate you old bills, but 3 months isn't really long enough for an accurate record of your use over an entire year, so when they come up with the new sums Write to Eon asking that they re-visit their figures for your old bills when your new meter has been in service for 365 days. - It's important that you get Eons agreement to this in writeing

chanz4

So you have a faulty time swtich,engineers talking through his butt

E.ON_Company_Representative:_Helena

Hi Pedrota,

I agree with dogshome really, It kind of depends what the fault is, you mentioned day and night, is it that the readings are just transposed?

If it is a faulty meter or timeswitch fault, then we would need to put the new meter in to see what your correct usage is, we can then re-bill the account from when the meter was faulty based on the correct usage. There is a team that deal with this and specialise in this area, they also use seasonal variances to make the bills as accurate as possible.

Contact us again and talk this through, we can get this sorted out for you.

Helena

Wywth

Pedrota wrote: »

Hi, I have been getting very high meter readings and electricity bills so when i went on holiday i turned everything off apart from the fridge and the reading still went up massivly. I reported this to eon for the second time and then they sent out an engineer. The engineer came out and said the timings are incorrect between the day and night rate and that I should not let eon change the meter until such time they have sorted my bill out and given me my money back. I didn't hear anything after this so rang eon customer services whom said that they wont rectify the bill until the meter has been changed! What should I do? Any help appreciated. Peter

I don't understand exactly what you are complaining about.

If you think the meter is faulty, then the supplier will check it for you (a charge may apply, but this will be refunded if your complaint is upheld)
The check involves installing a separate check meter whilst leaving your original one in place. This typically can be monitored for a few weeks.

You mention timings (I assume for E7)?
What do you mean? The clock is showing the wrong time? If so, no one will care too much. Ours has been wrong for about 20 years now. If you are on E7, then all that you are entitled to is 7 hours of cheap rate electricity per day.
If you mean the registries are mixed up on your bill, then that is easy to resolve.

But I'm not sure what timings or registries have to do with a meter recording a lot of consumption when everything apart from the fridge is turned off whilst you are away on holiday.

A quick check you could do is turn off everything including the fridge and see if the meter is still recording consumption.
If so, turn off everything via the main isolation switch and check the meter stops.
If it does, then turn the isolation switch back on and go in search of what you still have on. It's quite common, for example, for people to leave a light on in the loft.