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Ebay seller sent wrong product

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Comments

  • RFW
    RFW Posts: 10,430 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    This_Year wrote: »

    You wouldn't expect Marks & Spencer to refund you without having their item back, would you?
    In certain circumstances they would legally be obliged to. There are some quirky parts of consumer law.
    .
  • This_Year
    This_Year Posts: 1,344 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Photogenic
    RFW wrote: »
    In certain circumstances they would legally be obliged to. There are some quirky parts of consumer law.

    That's true. :)
  • fredwalton
    fredwalton Posts: 4 Newbie
    RFW wrote: »
    Legally, as a business seller you are supposed to refund before return, or have item collected or provide the buyer with funds to return. It usually doesn't work like that, especially on Ebay.


    Yes this is correct in line with the distance selling regulations which protect the buyer but give no protection to sellers against fraudulent buyers.
    In this case I think the buyer is being unreasonable in assuming that the seller is a crook who will rip her off considering that he sent out a replacement item even though the original had been used.
  • techspec
    techspec Posts: 4,464 Forumite
    Another unreasonable buyer joins Ebay.

    Great.
  • sharpy2010
    sharpy2010 Posts: 2,471 Forumite
    Its full of fools at the moment.
  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Posts: 9,599 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    RFW wrote: »
    Legally, as a business seller you are supposed to refund before return, or have item collected or provide the buyer with funds to return.

    Could you quote the relevant legislation that specifies this?
    In the game of chess you can never let your adversary see your pieces
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