Refund to buyer for non-receipt of item - PO insurance

soolin

WHA wrote:

Whether or not you use recorded delivery, if the value is under £28, the RM will pay the same compensation, based on "their" value of the goods. Recorded delivery is just that - proof that it has been delivered. In my experience, it is just as difficult to get full value compensation from a recorded delivery item as it is with normal delivery.

I've never ever had a moments problems getting a full refund from the PO. I just send them either my COP or recorded delivery slip with a copy of the ebay invoice and I usually get a cheque a week or two later.

However, I don't sell things that have an easily checked price.

Soo

bleugh

take this scenaro.............a buyer is given a choice of insured, recorded delivery and first class delivery

IF they choose to save a little cash, and the item goes missing, Tough luck I say - distance selling regs only really apply to traders and 'technically' buy it now auctions on ebay, NOT to joe public flogging goods on a popula auction site.

if the seller doesn't offer a recorded option, then, yes, the buyer should have some level of comeback

as a seller if you charge more for post, you're stuffed as people moan. if you offer less charge as an optiion they still moan when things go wrong.

do whatever makes it so you are not out of pocket

richto

When I used Royal Mail, I stated that I took out postage insurance on behalf of the buyer. If the item doesnt arrive, I provide them the proof of postage / insurance and it's up to the buyer to claim. Seeing as they can then reference the invoice from me, they can indeed claim the full Ebay sale value as being the retail value of the item.

This is perfectly acceptable to do - just mention in your T&C that buyers are responsible for submitting postage insurance claims.