Item not as described

reese

Hi, I'm after some advice on what's best to do regarding an item not as described.

I've just received a pair of shoes which were described as "new without box"' but on receipt it's apparent that they have been worn. There is slight wear on the heels and soles and the 'writing' on the inner soles is also coming off. The leather is also creased from wear.

These were bought on 'buy it now' for £20.00 plus postage. They were posted by Royal Mail Special Delivery for which I paid £8.75 for (the actual cost was £8.25).

I do like the shoes but wouldn't have bid if I'd known they weren't new.

Can you let me know the best way to proceed. Do I contact the seller stating they are not a described? If I were to return where do I stand with regards to postage costs?

Thank you

Brooker_Dave

reese wrote: »

I do like the shoes but wouldn't have bid if I'd known they weren't new.

If you like them and they fit, why send them back?

reese

Brooker_Dave wrote: »

If you like them and they fit, why send them back?

I really would not have bid for them if they'd been described as 'used'.

I intend contacting the seller stating item not as described but unsure what my 'rights' are with regards to returning etc.

janb5

I`m in the process of sending an item back which wasnt as described. It`s a gilet which arrived in a grubby state and has lost all its bounce or loft. You can go on to your purchase history and scroll down to - resolve a problem and report it. Items do have to be properly described as after all that is what you have paid for . Good luck!

reese

If I return them is the postage costs refunded me? What is the best way to return them?

angelsmomma

Have you contacted the seller. I think it is unfair to go straight to not as described report without giving them a chance.

reese

angelsmomma wrote: »

Have you contacted the seller. I think it is unfair to go straight to not as described report without giving them a chance.

Yes I've just done that. After looking at the 'item not as described' option I decided not to go down that route for now. I've sent the seller a message stating I wasn't happy and asking her to contact me so that we can try and resolve.

starrybee

reese wrote: »

If I return them is the postage costs refunded me? What is the best way to return them?

Your original postage costs will be, the ones you have to pay to return them depends entirely on your seller as ebay cannot force them to pay this.

reese

I contacted the seller stating the item was not as described and had a message back stating that the shoes are 'new' but had been worn in the house! I sent a message back asking whether we could sort it out without involving eBay and I understood that it could be either me returning the items for a full refund including postage or a partial refund. The reply I had was that I could return them but she would only refund the price I paid £20.00 and not the postage of £8.75.

Any advice on the best way to proceed would be appreciated.

redfragglebiker

If you end up going via ebay the seller will have to refund the original cost of the shoes plus the postage. She DOESN'T however have to reimburse you for the cost of sending them back to her and you must send it back tracked.
It may be worth pointing this out to her and again reiterate that you would prefer to do it without opening a case but if she doesn't budge then you will need to open an SNAD case via eBay.

reese

redfragglebiker wrote: »

It may be worth pointing this out to her and again reiterate that you would prefer to do it without opening a case but if she doesn't budge then you will need to open an SNAD case via eBay.

If I have to open a SNAD case via eBay what effect does this have on the seller?