Should I sue Travelodge for compensation?

365drills

Well its now been two weeks since that fateful night (I travelled up on the 11th of April and today is the 26th April)

And I am pleased to say that I have settled the matter with Travelodge.

Here's the breakdown:

1) A telephone apology and email apology from customer services.
2) Refund of the £33 for the cost of the room on my credit card bill.
3) Reimbursed for my fuel costs for that night.
4) Reimbursed for my 2 x toll charges on the M6 @ £5.50 each way.
5) Loss of a days wages paid.
6) Some vouchers for a future stay.
7) Promise of an investigation into why things went so badly wrong.

So overall I think this is a success. Although obviously I would never have wanted to have had this happen to me.

I am pleased to say that Travelodge "Did all they could do" to make things right so I am happy to print / publish this.

I had quite a long telephone call - at least half an hour - with a guy from customer services. He was conciliatory and apologetic. He had done his background checks prior to calling and my story obviously checked out. As I said to him on the telephone I was not trying to "Milk the compo" and he agreed very readily. I said all I want is my out of pocket expense plus a good will gesture. So its with a positive thumbs up that I think I was fair and reasonable with them and they were fair and reasonable with me.

Any take away messages? I am now still going to be VERY cautious with any late night travel. This may mean that I will use local guest houses rather than TL if I intend to set off at 10pm again. But for times where sleep is not critcal and mix ups can be corrected in the light of day I will continue to use TL but will call ahead each time. I know thats no guarantee of a room BUT its better to try to secure a room.

I want to say thank you to those who gave great advice on this post.

I also hope my post helps other people.

But I also hope it is a fair reflection of the events that night, my initial anger, the comms with TL and of course the end result.

vikingaero

365drills wrote: »

Any take away messages? I am now still going to be VERY cautious with any late night travel. This may mean that I will use local guest houses rather than TL if I intend to set off at 10pm again. But for times where sleep is not critcal and mix ups can be corrected in the light of day I will continue to use TL but will call ahead each time. I know thats no guarantee of a room BUT its better to try to secure a room.

TL will still overbook. We only use Premier Inns if we travel because the room standard is far more consistent (some TL's are absolutely horrendous) and there isn't the risk of being bumped.