DVD & CD Drives not recognising disks

cruisemad

Hope someone can help, my CD and DVD drives have suddenly decided not to recognise any disk I put in. I have burned a disk on the CD Drive today so it is still working but I am wanting to install some new software and cannot get either drive to recognise there is a disk in. It is not just this disk, I have tried with several other DVD's and music CD's to no avail. I followed troubleshooter but it wanted me to uninstall the driver, at which point I became chicken, if I do this then how do I install the driver again? Anyone out there that can help an non technical chicken?

Browntoa

you can use system restore to go back to a date when you know it last worked

http://support.microsoft.com/kb/306084

I take it you have two drives in the PC ??

or is it one combined unit ??

cruisemad

Thanks for the quick response! I have 2 drives and to be honest have no idea when I last had them working, I also have a laptop which I mainly use now, just wanting to put a webcam on desktop for Skype.

Browntoa

just uninstall the driver, it will redetect on a reboot

cruisemad

Thank you!!!! It worked!!

cruisemad

It did work but then when I started my computer up again both drives failed to recognise disks again, I uninstalled the drivers again but this time NOTHING!! Any help???? I cannot undrerstand it at all!

Browntoa

it's got to be a clash with something else, have you installed any new devices or software recently ??

my TV card software stopped ALL sound working on mine for example !!

cruisemad

Nothing! Just cannot think of anything new at all! Driving me nuts!! But at least I got the webcam installed while it was working:-) Thanks for your help.

Browntoa

could be the Webcam then,try uninstalling it

cruisemad

Will give it a try, thanks