CPP refund

jenny45

Hi there I contacted CPP uk on Monday as I had been paying the protection policy from 1997 to 2011. I just said I felt it has been missold due to staff pressure and the fact that my own bank covered most of what I was paying for

Anyway the rang me today to say they were upholding the claim but only from 2005 to 2011 and that was when they were regulated from.

If I agreed today they would close claim as settled and issued cheque. I enquired about the period before but they said it definately would not be paid and even if I went to FOS they would only rule from 2005.

TBH I come home from work sick and taken call and agreed to payment from 2005 to date but just wanted to check if they are correct in what they have said?

I know probably bolting stable door after horse has gone but after a sleep mind starting thinking and even if I went wrong here be good to highlight it for others

mcddrums

I have been told the same thing today regarding my policy which has run from 1997-2013. Can anyone tell us whether this regulation clause is correct? I did stipulate on the phone that I was accepting their offer based on the fact that they have told me they are regulated from 2005 and therefore can only reimburse from that date.

Thanks