FURIOUS with NPOWER closed on friday! Unreachable today

joncombe

LittleMax wrote: »

I tried to call them and the number given on the statement for meter readings gave out a recorded message saying it was no longer in use phone the main number. I then tried to enter the correct reading on line and the error message came up 'implausable reading' and requested a reason - they did not give an option that said 'Npower have provided a ridiculous estimate', so I had to select 'energy saving measures'. Anyhow, their computer system has not taken my new reading as a replacement for the estimated reading, it has calculated that in the last 6 weeks I have gone round the meter and used over 99k units!

I just know the computer is going to generate a stupid bill, unless someone looks at my account. Have sent a complaint email and not even received an acknowledgement.

My online account also shows the 99K readings. It seems the system assumes that if a later reading is a lower value then a previous reading (even if the previous reading is estimated), it assumes 99K usage. I was told a bill wouldn't be generated assuming this usage and to ignore it. But I'd check your next bill very carefully, especially if you pay by Direct Debit!

LittleMax

joncombe wrote: »

My online account also shows the 99K readings. It seems the system assumes that if a later reading is a lower value then a previous reading (even if the previous reading is estimated), it assumes 99K usage. I was told a bill wouldn't be generated assuming this usage and to ignore it. But I'd check your next bill very carefully, especially if you pay by Direct Debit!

If they haven't contacted me about my complaint within a week I will be cancelling my direct debit as there is no way I am letting them take an additional £30 for the extra gas which i am not using!

Contrast this with Scottish Power who have just asked for my meter reading. I put this in online, they immediately recalculated my bill and displayed a message to say they are lowering my dd by £20 per month. So it can be done! Depending on tariffs, I can see where I will be taking my gas account!

LittleMax

LittleMax wrote: »

I've just received a statement from Npower wanting to increase my DD from £46 to £76 per month ... when I looked at the statement, the only actual reading was my first reading when I switched in September. They have then provided an estimated reading in March (didn't contact me for a reading as they said they would when I opened the account). Their estimate for 3rd March, 6 weeks ago is 243 units more than the actual reading this week!

I tried to call them and the number given on the statement for meter readings gave out a recorded message saying it was no longer in use phone the main number. I then tried to enter the correct reading on line and the error message came up 'implausable reading' and requested a reason - they did not give an option that said 'Npower have provided a ridiculous estimate', so I had to select 'energy saving measures'. Anyhow, their computer system has not taken my new reading as a replacement for the estimated reading, it has calculated that in the last 6 weeks I have gone round the meter and used over 99k units!

I just know the computer is going to generate a stupid bill, unless someone looks at my account. Have sent a complaint email and not even received an acknowledgement.

I only switched in September ... but time to switch again, but know I need to get the reading sorted first as otherwise it will take even longer to sort a switch!

Still no reply to my complaint - so I have cancelled my direct debit. What's the betting they call me tomorrow when I appear on the list of cancelled DDMs?

LittleMax

Well cancelling the direct debit didn't work, I finally got a reply when used the email address given on the complaints leaflet for escalated complaints

executive.complaints@npower.com

Hope that helps