Post Office lost my passport

part-timer

I posted my passport and renewal off on Sunday special delivery at exorbitant cost and the ruddy post office have lost it. They can track it as far as Gatwick at which point it has disappered into thin air!

I've got to wait 10 working days before they will even look into it at which point they will refer it to the identity theft something or other department.

Great now what do I do, good job I don't need it for 5 months.

yangptangkipperbang

part-timer wrote: »

Great now what do I do, good job I don't need it for 5 months.

Why get excited about it then ?

Go down the pub and have a pint - as long as they don't ask for your passport as proof of age :rotfl::rotfl:

Slowhand

Do you mean the Royal Mail have lost your passport? The Post Office and the Royal Mail are quite different.

custardy

You sent it Sunday,it was collected Monday
so was due for delivery today
A little early to be going to defcon 1

mattyprice4004

You say the Post Office lost it, but then clearly say it left the Post Office and went missing at Gatwick...?

part-timer

yes I meant Royal Mail. To clarify it was posted on Sunday morning with guaranteed delivery by 1pm on Monday.

I checked track and trace which said it was still in the system. I then spoke to a customer services chap who also checked the system and said that it had been collected from the post office and taken to the Gatwick sorting centre and scanned in yesterday and at that point they have lost track of it and are unable to tell me where it is.

custardy

part-timer wrote: »

yes I meant Royal Mail. To clarify it was posted on Sunday morning with guaranteed delivery by 1pm on Monday.

I checked track and trace which said it was still in the system. I then spoke to a customer services chap who also checked the system and said that it had been collected from the post office and taken to the Gatwick sorting centre and scanned in yesterday and at that point they have lost track of it and are unable to tell me where it is.

Have you checked your receipt on that?
there are no Sunday collections so its highly unlikely it would be guaranteed for Monday delivery unless it was in the same sector

zzzLazyDaisy

I didn't even know that there are any Post Offices that open on a Sunday!

Leaving that aside - even if you post it on a Saturday they won't guarantee delivery for Monday, because 'guaranteed next day delivery' does not include weekends. This should have been explained to you. The earliest delivery would be guaranteed for is today. Have you checked again?

part-timer

Yes we have a post office located in asda that is open on Sundays - checked receipt and it says special delivery by 1pm - it should therefore have been delivered today and it hasn't been, as I said earlier I spoke to a chap in customer services and he said that it should have been scanned after it left Gatwick and it hasn't been so they have no idea where it is now.

Hoping it turns up in the next couple of days but still cross that I paid nearly £7.00 for a tracked service and they can't locate it.

custardy

part-timer wrote: »

Yes we have a post office located in asda that is open on Sundays - checked receipt and it says special delivery by 1pm - it should therefore have been delivered today and it hasn't been, as I said earlier I spoke to a chap in customer services and he said that it should have been scanned after it left Gatwick and it hasn't been so they have no idea where it is now.

Hoping it turns up in the next couple of days but still cross that I paid nearly £7.00 for a tracked service and they can't locate it.

So today as in Tuesday?

MamaMoo_2

Did you check the Post Office's schedule? My post office has a collection at 2pm on a Saturday. If the letter isn't in in time for that collection, then your letter will be picked up with the Monday collection for Tuesday delivery. As RM don't do Sunday collections, your passport will be delivered today.
The post office may be open, but it won't guarantee Sunday postage for a Monday delivery.