N power not listening

MissMoneypenny

chanz4 wrote: »

you do know ceo emails are just normal complaints these days, as everyone emails company ceos

Emails to the CEO at Npower end up as an 'Executive Complaint'. Npower seem to be having trouble with their system they put in last June(?).

I left them because of it and the person dealing with my executive complaint, wiped my bill as a gesture of goodwill. I refused their first offer of £50.

nPower

Ghty5 wrote: »

Hi,
I have had the same issue since July 2011 when I also switched my dd to a cash back account. They have reset it 3 times through customer complaints but once again failed to take the money so have had the obligatory demand notice! My bank has confirmed that they have an active dd, that there is always enough money in the account but that they never try to collect the money.

Tried to contact them on Sat but they had closed whilst they 'switched their systems over' and this evening spent 20 mins on hold only to be told at 19:50 that they had a high number of emergency calls and were only dealing with those (10 mins before call centre staff finished work!!!).

One operator last time I called had the cheek to try to insist that I completed a full break down of my I comings and outgoings as I was 'having trouble paying' despite me having been on the phone to her for 30mins explaining the problem!

Am going to go to Ombudsman as I am so unhappy with the stress of the situation. I suspect the issue has something to do with the cash back nature of the account and who pays for this.

Hi Ghty5,

If there's anything I can help you with, please send me over your details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL] and I can get this looked into.

Many thanks,

Adam