Discrepancies in listing

zerog

Recently been bidding on / won some auctions where the listing title didn't match what was in the description, and/or what was in the photo.

For example the auction might be titled (1) "10 Christmas cards" but in the photo there are 20, or, (2) the photo shows 10 but the description says "lot of 20 cards"

In case (1) I bid for 10 but was outbid by someone who clearly expected to receive 20. No feedback has been left after 1 month, but how do you think the seller would have reacted if a SNAD was opened?

In case (2) I also bid for 10, won and received 10. I questioned the seller and he didn't even realise he had made a mistake. I was happy with the price so just gave him positive and 2 stars for the description - do you agree or would anyone have tried to get a partial refund?

Ideally one would inform the seller if there was enough time before the listing ended, which I also have done in the past, 1 hour later I see the listing updated but not even a thanks.

ballisticbrian

For example the auction might be titled (1) "10 Christmas cards" but in the photo there are 20

Don't shop by pictures, that would be your mistake. When you watch an advert on TV, supermarkets might display the whole shelf fully stocked, but you don't expect to get 50 items.

soolin

On eBay though the photograph should show what is being sold, and does form part of the auction description.

I have a particular issue with people who misunderstand how 'lots' work and perhaps their own grasp of language means they mislead buyers.

I saw one the other day for wedding covers for chairs. Title stated 50 wedding covers and matching bows (obviously more detailed than that). The photo showed a snap taken obviously at a wedding with all the tables and chairs dressed.

The listing started with a description of their wedding , the colour scheme and the fabric of the wedding covers for chairs and bows it clearly stated they had 50 drapes and 50 matching bows.

About three paragraphs in it said 'please note the auction is for one chair drape only I'll ask how many you want when you win and offer the rest to other bidders'. A bit more blah blah blah then ' the bows are sold separately and I want £150 the lot which is a bargains I paid over £200.

I did report the listing as someone was going to get conned especially as this was the third time of listing on a 99p start and seller already had one neg for refusing to sell at 99p, and had left a tirade of abuse back as a false positive about scammers expecting stuff for nothing.

Listing was removed

Goldiegirl

If I think that the pictures and description don't match up, I hit the back button on the browser.

If they can't get the description right, it hints at other parts of their operation might be slapdash and careless, so that seller would be one to avoid for me.

Strapped

What if they offer a selection of quantities? Then what do you expect to see in the photo?

ballisticbrian

What if they offer a selection of quantities? Then what do you expect to see in the photo?

If it's a multivariation listing, there is an option for a photo for each variation, although technically, every advert which is buy-it-now with quantity more than one has the option to buy multiples.
Again, don't shop by pictures.

Strapped

ballisticbrian wrote: »

If it's a multivariation listing, there is an option for a photo for each variation, although technically, every advert which is buy-it-now with quantity more than one has the option to buy multiples.
Again, don't shop by pictures.

Exactly. Someone selling loose widgets - let's say, for example, jewellery beads - would be highly unlikely to photograph every possible quantity. Is it really too much to ask buyers to exercise just a * tiny * bit of common sense, or to *read * the description? Clearly it is. Well, this is ebay we're talking about. Sigh.

sharpy2010

Strapped wrote: »

Exactly. Someone selling loose widgets - let's say, for example, jewellery beads - would be highly unlikely to photograph every possible quantity. Is it really too much to ask buyers to exercise just a * tiny * bit of common sense, or to *read * the description? Clearly it is. Well, this is ebay we're talking about. Sigh.

I can GUARANTEE you buyers do not read the description.

I sell computer software, which only works on PC and not Apple Mac, and clearly state so in the description. The amount of people I get asking "Does it work on Mac?" makes me angry.

techspec

THis sometomes happens when the 'sell something similar' feature is used. Not everything is changed.

My title recently said 10 items - but the description said 15. A buyer pointed it out, before bidding. I then told him if he won - i would send 15 - which he did.