Holiday Company Have Mucked Up My Holiday!! Help!!!!!!

lucylouwoo

hi all,
could do with a bit of urgant advice!!
yesterday i booked a holiday to the canaries with a company called First Resort.
i booked to go over christmas and got a good deal (or so i thought!!!), i was really happy as i had got a hotel that i really wanted that had excellent childcare facilitys.
when i was booking it the helpful lady told me that i would be going through thomas cook, so being the MSE that i am i decided to have a look on their website and see weather i could of got it cheaper with them.
when i put in all the details it wouldn't let me book so i decided to call the operator and find out the price.
when i spoke to the thomas cook operator she told me the reason it wouldn't let me is book is because that hotel does not have rooms big enough for my party (2 adults, 1 child and 1 infant).
so that got me a bit paniced then so i rang back First Resort and told them what i had found out.
she tried to fob me off a bit and say that most rooms cater for my size party but she would check and give me a call back.
so 30 mins later my worse fears are confrmed and yes they had booked me into a hotel that wouldn't have room for me!!!
they were very sorry, blah, blah, blah but the computer must of made a mistake, but they had found me another hotel for a simalar price but on the other side of the island, but it didn't have babysitting facilitys.
the main reason i picked that hotel was for the babysitting, so she told me i would be looking at another £1000 to find one!!!
so now i am not very happy!!!!
i really want to know what my rights are.
the supervisior is calling me back today to sort it out with me so i wondered weather i could demand that they find me a hotel with the facilitys i wanted for the price i paid as it was their mistake!!!
a mistake that i luckily found out about, otherwise i might of flown to the canaries for christmas to find out we had no where to go!!!!!

please help!!!!!!!!

Sam_Bee

If I was you, i'd put my energies into finding another holiday that's suitable for you, and therefore all you've lost is a days energy. Trying to allocate blame could see you going round and round until all holidays in your price range have gone. Probably be less stressful.

coral

that is annoying, good job you noticed though! why not post the details on here & let a few of the "brains" have a look for you - sure a deal can be found!

lucylouwoo

yes please coral!!!!:T

i'm looking to go to any of the canary islands on either 19/20/21/22 dec for 14 nights.
we're looking to go all inclusive.
i'd like to fly from gatwick.
also would like a kids club for my 7 yeah old and either a creche or babysitting for my 1 year old.
it is for 2 adults, 1 child and 1 infant.
really want to spend £2500 max.

thanks!!!!!!!!!!

update: have spoken to the travel agent again and they have admited that it was the girls fault, she did not read the info properly!!!!!
he has tried to find me another couple of hotels but to be honest they look a bit naff!!!

thanks for the help guys!!!