Buyer claims item is counterfeit

qetu1357

So

Sold item on eBay
Buyer is claiming it maybe counterfeit
It mostly certainly insist
Buyer wants to send back.
Suspect buyer is going to send different item back.

What can I do?

HappyMJ

Do you have photos of the item you sent?

Compare them with what is sent back then deal with it then.

qetu1357

HappyMJ wrote: »

Do you have photos of the item you sent?

Compare them with what is sent back then deal with it then.

Yes we do.

But won't the buyer just claim they are a different item?

Mistral001

Is there wording that you can use when offering to refund? For example: "when you accept my refund, you do so accepting that it it as a good will jester by me and that the item sent to you were as described in my posting on Ebay (give posting No. etc)".

If they send a different item back then that will be a different matter which you may or may not want to pursue, but at least they cannot label you as a counterfeiter

morganedge

This is always my concern too.
I sell some fairly expensive items on ebay, some fashion items, and i'm always worried about someone opening up a 'not as described' case, getting a refund, keeping their designer sunglasses, and sending me back a pair of glasses from a petrol station!

It's so easy for a buyer to scam someone with this method, although luckily, most people are fairly honest.

If they were to do that, I don't think that there's much you can do through ebay/paypal. I'd be tempted to get the police involved.

Failing that, And, not to sound like a keyboard warrior, but you have their address.
I'd take my complete nutcase of a brother, and go to their house and take what's mine!

qetu1357

morganedge wrote: »

This is always my concern too.
I sell some fairly expensive items on ebay, some fashion items, and i'm always worried about someone opening up a 'not as described' case, getting a refund, keeping their designer sunglasses, and sending me back a pair of glasses from a petrol station!

It's so easy for a buyer to scam someone with this method, although luckily, most people are fairly honest.

If they were to do that, I don't think that there's much you can do through ebay/paypal. I'd be tempted to get the police involved.

Failing that, And, not to sound like a keyboard warrior, but you have their address.
I'd take my complete nutcase of a brother, and go to their house and take what's mine!

I won't take the law into my own hands, but will the police take notice if it comes to me complaining to them?

pinkshoes

qetu1357 wrote: »

I won't take the law into my own hands, but will the police take notice if it comes to me complaining to them?

Yes they will, but you must be able to prove they are not what you sent.

Do you have proof of purchase to show they are genuine?

I'd reply to the buyer saying that you can assure they the item is 100% genuine, but as a gesture of goodwill, you will issue a full refund once you have received item back and verified the anti-theft mark matches your records.

qetu1357

pinkshoes wrote: »

Yes they will, but you must be able to prove they are not what you sent.

Do you have proof of purchase to show they are genuine?

I'd reply to the buyer saying that you can assure they the item is 100% genuine, but as a gesture of goodwill, you will issue a full refund once you have received item back and verified the anti-theft mark matches your records.

Yes I do.

Top advice, will try.