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VIRGIN thats not helpful

ANGLICANPAT
ANGLICANPAT Posts: 1,455 Forumite
Part of the Furniture 1,000 Posts
in Budgeting & bank accounts
Grrr ! Just spent 5 frustrating minutes or more trying to sign in to Virgin money . Kept telling me my sign in details were wrong. I retried over and over because |I knew they were correct, then lost confidence and dug out old info to re check. FINALLY when I tried again with the same correct details, they say sorry for the inconvenience , thesite not available as theres a service going on!!!! Pity they couldnt have put the notice up sooner !

Comments

  • ANGLICANPAT
    ANGLICANPAT Posts: 1,455 Forumite
    Part of the Furniture 1,000 Posts
    Virgin money site STILL unavailable !!! Not funny any more. Is no-one else having a problem with it?
  • ColdIron
    ColdIron Posts: 9,962 Forumite
    Part of the Furniture 1,000 Posts Hung up my suit! Name Dropper
    Same here, it was out a few days ago as well

    Sorry, this service is temporarily unavailable
    We're carrying out a service upgrade which means we can't provide the service you're looking for at the moment. We apologise for any inconvenience.
  • ColdIron
    ColdIron Posts: 9,962 Forumite
    Part of the Furniture 1,000 Posts Hung up my suit! Name Dropper
    Just been speaking to VM/NR Their system went down Thursday and twice Friday. I was unable to login today from a FireFox bookmark to the login page but if you go in via the front door (https://www.virginmoney.com) and navigate to the login it's all up and working for now, summat to do with caching when their system reboots

    HTH
  • The_pc_tech
    The_pc_tech Posts: 422 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Just tried logging into my savings account and all ok.

    If you are using a bookmark your browser maybe retrieving a page from your hard disk rather than their servers.

    To clear the cache in Firefox:

    Press and hold Alt and press T
    Click Options
    Click Advanced
    Click the Network tab and click Clear Now under Cached Web Content
    Click OK
    Interests: PCs. servers, networks, mobiles and music (esp. trance)
This discussion has been closed.
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