MSE News: Primus blunder sees customers not told about price hike

sixtyfoursix

I am under a 18 month contract with Primus for Broadband and phone, I have never been told of ANY price rises - does this mean I can come out of the contract with no penalties?

Primus_Saver_representative

Hi sixtyfoursix,

Could you please send me an email with your MSE username and your account number and I will have a look into your account to see what we can do for you.

Kind Regards,
Jo

Former_MSE_Becca

Hi everyone,

If you're having any issues with your Primus account or service, please [URL="mailto:primus@moneysavingexpert.com"]send us an email[/URL].

This email will go to MSE and Primus, and Primus will reply to you as soon as possible.

Many thanks,
MSE Becca

emilygilmore

I was happily paying £8.99 a month for line rental only.

One month they randomly charged me £16.07, I called them and the guy gave me some rubbish about changing the billing date but it'd go back again after that.

Now it's £10.38 or £11.58 (mainly the latter) depending how they're feeling on the day the direct debit goes out.

Never been informed of any price rises.

Will be changing providers, annoying as it's such a hassle, but it's also a hassle to check my bank statements so closely to make sure they're not trying to take even more.

~Chameleon~

Another unhappy customer here! I originally signed up to the £8.99 monthly deal but have just checked bank statement and realise I'm now paying £12.89 a month :mad:

I don't even have a phone attached to my line so this is for line rental only! Time to look for another supplier!