Furniture Village 'Usage Charge'

visidigi

waynehayes wrote: »

I thought I'd update this thread, and ask another question...
After a few phone calls and emails, FV have said we can select a replacement sofa up to the same value as the original purchase. This does seem reasonable, but they are still refusing to replace the furniture as the current cost is nearly £300 more than we paid. From what I've read on SOGA, I do believe I'm entitled to replacement.
Anyway, if I do accept the offer of store-credit (it also seems that store credit isn't acceptable under SOGA) the store manager said that the we would only be entitled to two and a half years warranty, as it wouldn't be classed as a new order, does that sound right? Surely if I have store credit, and am adding cash on top, then that would qualify as a new order?

He's trying to have his cake and eat it. It's only going to be a follow on of the original warranty of they replace the item under warranty.

If you are taking store credit and topping up then you're right this would be a new purchase with new warranty terms.

Fv are really sneaky for trying this - ask them what happens if you take the store credit and shop at a different store and see what he says - bet he fluffs through an answer...